The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Strategic Account Manager is the sole subject matter expert in the relationship and performance of a select portfolio of strategic corporate and agency partners that represent the top 10% of contracted accounts at Alaska Airlines and Horizon Air. As an individual contributor, this role defines long-term strategy for their portfolio and exercises considerable latitude and initiative to drive incremental revenue, leveraging aspects of our commercial offerings and alliance partnerships.

Key Duties

• Establishes and manages a high touch, close enterprise relationship with a targeted portfolio of strategic accounts that build on ongoing strategies in the marketplace.

• Negotiates complex corporate and agency contracts, maximizing return to Alaska Air Group while demonstrating the highest degree of professionalism and integrity.

• Manages and implements strategic sales plans and is accountable to deliver on KPIs, ensuring Alaska Airlines is well-positioned among its competitors, and leverages its position in the marketplace.

• Expertise in data analysis to measure contract performance to ensure maximum revenues and share goals are attained.

• Builds strong partnership with key principals both vertically and horizontally with corporate and agency TMC and OBT to ensure AS placement in bookings tools is optimized.

• Strategize with RM and Network Planning to identify issues affecting customers performance with objective to maximize revenue opportunity.

• Collaborates with marketing to create and implement campaigns to engage directly with corporate customers employees.

• Lead subject matter expert in industry knowledge of customers business including core business, strategic direction, business objectives, major changes, initiatives, major competitors and major partners.

• Makes decisions on competitive activity within the corporate and agency community and suggests possible strategies to gain a competitive advantage.

• Leads the Customer 3600 relationship at the enterprise level involving procurement and C- Suite executive level engagement.

• Represents Alaska Airlines at industry, community marketing and promotional events to include public speaking, participation, coordination and activation.

Job-Specific Experience, Education & Skills

Required

• 7 years of experience in outside sales, preferably corporate sales within the Fortune 1000, with airline sales application, or in an entrepreneurial, fast paced, consultative sales environment.

• Bachelor’s degree in Business Management or related field, or an additional two years of training/experience in lieu of this degree.

• Proven capability of working in an analytically-minded, fact-based sales and account management environment.

• Experience in structuring and managing corporate and agency agreements using thorough understanding of current travel industry distribution models.

• Strategic thinker demonstrating solid business acumen and negotiation abilities to secure customers and drive revenue in an ever-changing environment.

• Versatile team member that can work well as individual or together with a small team, adapting to and thriving in an ever-changing, dynamic market.

• Knowledge of MS Office suite products (especially Excel, Powerpoint), social media and Salesforce.

• Excellent written, verbal and presentation skills.

• Ability to work from home at times and the willingness to travel (10% or more of the time) in support of your role.

• High school diploma or equivalent.

• Minimum age of 18.

• Must be authorized to work in the U.S.

Preferred

• Prior exposure to and use of travel industry data reporting sources such as ARC and PRISM.

• Familiarity with CRM tool Salesforce.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

COVID-19 Vaccination Requirement

Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

Additional Details

We will have one position located in Seattle, WA, one in San Francisco, CA, and the other on the East Coast/New York area.

Total Rewards

• Competitive total rewards package

• Medical, dental and vision benefits

• 401k match program

• Monthly incentive pay plan

• Annual incentive pay plan

• Generous paid time off

• Travel privileges on Alaska Airlines & Horizon Air

Apply by 7:00 PM Pacific Time on 12/31/2021
Employment Type Full-Time
FLSA Status Exempt
Regular/Temporary Regular
Requisition ID 2021-6921
Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law. People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply. We are an E-Verify Â® employer, where required by law.