STORE MANAGER

Blacks is a long established retailer of specialist outdoor apparel, footwear and equipment. Trading online from over 50 stores, Blacks primarily stock more technical products from premium brands such as Berghaus and The North Face helping Outdoor participants, from weekend family users to more avid explorers, reach their goals, no matter how high.

Role Overview:
Managing the store team, you will focus on driving sales and maximising store profitability, while providing industry leading service on the high street. You will continue to exceed your stores KPIs and maintain the company standards while following company guidelines. Most importantly you will represent the business in the most professional manner.

Customer Service

• Maintain customer retention by providing first class service.
• Deal with enquires and complaints and resolving the issue/request.
• Drive consistency within your internal teams to achieve the highest service levels.
• Have a strong understanding of the Customer Service measuring programme, Customer Satisfaction surveys and company Net Promotor Score

Sales

• Ensure that targets are achieved and, where possible, exceeded.
• Analyse Oracle reports to assist you in making key sales decisions.
• Manage in store devices in order to capitalise on a wider range of products.
• Confident use of the store’s dashboard to analyse Footfall, Average Transaction Value and conversion, applying this to the store environment.

Visual Merchandising

• Following a company brief, ensure that this is applied to your store and maintain high visual standards.
• Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
• Making sure that all new product and advertised product is all visible and in the correct locations.
• Ensure mannequins, displays and windows are updated in accordance with Visual Merchandising guidelines.

Training & Development

• Develop existing team members and encourage progression within the company.
• Hold regular training meetings within store, making sure the team around you are able to maintain the high standards required.
• Keep track of internal progression, ensuring all personnel complete the relevant E-Assessments.
• Management development should be prioritised by the use of the in-house training.

Sills/Experience/Knowledge Needed 

• Retail Management experience would be advantageous
• Excellent Time Management skills
• Strong verbal and written communication skills.
• IT skills- Microsoft Outlook, Word and Excel.

Benefits

• Career progression
• Company discount
• Competitive salary
• Bonus scheme
• Company pension
• Private health care

Please note due to the volume of applications we may not be able to respond personally to all applicants. 

If you haven’t been contacted directly within two weeks of the vacancy closing date your application has not been successful on this occasion. 

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