As a Fraser’s group employee, you will be part of one of the UKs fastest growing retailers. We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. We want Managers who are fearless, will take risks and reap the rewards. Reporting to the Area Manager, you will be responsible for the management of your store and team within The Frasers Group and be accountable for any outcomes. You will achieve this by having a strong commercial awareness to train, coach and progress team engagement, providing inspirational leadership on how to surpass the company objectives. You will operate as a business manager for your store, ensuring that business initiatives are met with positivity and pace, whilst controlling and delivering across the board for store operations, customer service, budget control, people and product.

The Ambition

Key Result Areas and Competencies:

Operations:

Manage store operations and ensure delivery to expectation on all KPI’s

Plan and prioritise workload to ensure a productive and efficient team

Make confident decisions, and delegate to your team effectively

Be accountable for all store compliance of process and procedures whilst maintaining a safe environment for both your team and customers

Train and coach the team to best practice and provide evidence of best practice through area/regional visits

Use business communication tools to oversee completion of tasks and meet deadlines

Controls:

Use reports to ensure wage controls are met on a weekly basis, resolving any issues quickly and effectively

Plan store schedules in line with store trading patterns and business expectation

Manage compliance with processing of payroll issues and problem-solve effectively

Drive excellent performance on wage controls through floor-based observations and efficient practices

Be organised and consistent with daily structure to ensure store meets compliance, customer service and security standards

Guide the team to work within timeframes set by the business and set realistic expectations daily

Sales

Understand business and customer expectation and motivate the team to deliver an excellent customer experience

Understand product features and benefits and train your team to maximise sales opportunity

Understand assigned KPI targets and communicate these clearly to team. Execute and actively track against these targets and motivate your team to deliver these results

Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness

Use reports to analyse and manage commerciality of key products to impact sales and profitability

Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency

Development

Identify internal talent, use development opportunities and performance management processes to drive and reward exceptional performance

Be self-driven in own personal development and take on developmental feedback constructively

Plan for development and create a clear team succession plan to encourage next generation and support business growth

Create an environment that encourages and rewards performance fairly and equitably

Understand and promote the Frasers Group core values and coach the team to engage with these values

Engage with your team to feedback new ideas and contribute to the wider business

Leadership and Management

Inspire your team and act as a role model

Develop, coach and motive your team to achieve success, holding them accountable where appropriate

Take responsibility of your store and be accountable for any outcomes

Develop relationships with store team and ensure everyone is working to the same goals

Work closely with Area Manager and contribute to the success of your area as a whole

Technical Skills

Cytech Level 2 qualification (or equivalent) or completion of the Evans Cycles qualification

Understand and comply with all health and safety procedures

Understand how to check, assemble and correctly build bikes, undertake repairs and all levels of service

Manage the booking process for services and repairs

Consistently meet agreed build and servicing targets

Complete safety checks and fit accessories

Use tools and machinery safely and keep work areas safe and organised

Advise and recommend products and services to suit customer need and budget

Use skills and knowledge to drive workshop KPI’s

Key Behaviours:

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:

Own it and back yourself

Takes responsibility for results and constantly strives to deliver above expectation

Is fearless in the face of adversity and owns their decisions

Think without limits and take the team with you

Continuously pushes own performance and inspires their team to never settle for average

Encourages their team to put forward ideas and creates an environment where colleagues are actively encouraged and celebrated for doing so

Champions others achievements and celebrates success

Don’t hesitate and act with purpose

Acts decisively to give clear direction to their teams, aligning with our purpose, vision and values at all times

Drives their team to deliver great results, executing all tasks within expected timeframes whilst maintaining quality at all times

The Requirements

Minimum of 3 years retail management experience

Ability to positively impact results in sales, payroll and stock loss

Proven record of developing a Management team and talented individuals

Must be able to work well under pressure and to strict deadlines

Committed to achieving the highest store standards and customer service experiences

Strong commercial awareness and able to analyse company and store reports

QUALIFICATIONS

ADDITIONAL INFORMATION