Here at O2, we’re about technology that creates exciting experiences. It’s why there are over 25 million people who choose to live life on O2. Being part of Telefonica, one of the world’s most creative digital companies, we’re able to open up all sorts of possibilities – not just for customers, but for the people who work for us, too.
Great benefits. Great rewards. High-quality training. Ongoing career development. Flexible working. These are just some of the reasons we attract great talent.
Our inclusive approach to recruitment helps us be a true reflection of our customers and their communities. That’s why everybody’s welcome at O2 – it’s time to get everyone in the room.
About the Team
Our stores are the direct link between our customers and the wider business and span from Scotland to the South West and across to Northern Ireland. Your role will be to bring our core values to life through your team of 5 – 15 employees. Retail excellence will be the standard expected day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. Working collectively as part of a diverse team you’ll be expected to deliver the most unique customer experience by using our values of bold, open and trusted.
About the Role
Your job is to help create a high performing, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do and make sure they are having great conversations with our customers to understanding their needs using Leap, so they sell the right product and service to them. Making every day better for our customers through personal experiences that count.
You will also manage individual’s performance and develop the team to achieve and improve on business targets, store standards and compliance.
You will look for ways to make sales soar, drive efficiencies and be an inspirational leader and role model to the team.
Key Responsibilities
Key Skills/Experience
Grade: RCGS20
We’re looking to pay a competitive salary (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care, holiday entitlement and lots of flexible benefits. We also believe a great work-life balance is important, so we’re open to considering part time and flexible approaches to working. Like to know more? Feel free to raise it.
Job ID: 116978
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