Summary

At the National Trust, we protect and care for places so that people and nature can thrive. Many millions share the belief that nature, beauty and history are for everyone. We look after the nation’s coastline, historic sites, countryside and green spaces, ensuring everyone benefits. 

We have an exciting opportunity within our London & South East regional Growing Support team, working closely with colleagues across the National Trust to deliver quality service for our donors and supporters.  As Stewardship Assistant you will be part of a team delivering first class stewardship for across all our donor audiences, from supporter groups to donors. Supporting our Philanthropy Consultants with donor enquiries, event organisation and project information enabling us to bring donors closer to our work through inspiring touchpoints and updates. This is a great role for someone to broaden their fundraising skills and expertise, or for someone from a supporter care background looking to step into fundraising.

Hours: 22.5 hours pw

Contract: Fixed duration until 28th February 2023

What it's like to work here

We are embarking on a new phase of our fundraising strategy with ambitions for significant growth to help ensure that our work in conservation and for nature continues, that everyone feels welcome and enjoys access to our places. 

We are passionate about our work and are striving for excellence. The Trust is an exciting, diverse and vibrant place to work, looking after some of country’s most beautiful and interesting places and bringing to life our work and the properties in our care. 

This post is contractually based at our offices in Wisley, Surrey but is currently working remotely. There will be an opportunity to explore and agree remote working arrangements which strike the right balance for you and the Trust. 

What you'll be doing

As part of the Growing Support team, you’ll be working with our Philanthropy Consultants, Grants Consultants, Growing Support Consultants and others to inspire our Supporters to continue to grow their support for the NT. 

Working collaboratively across the whole Fundraising and Operations teams, you will be instrumental in delivering our ambitions for a range of different audiences – including donors, members, supporter groups and visitors. 

You’ll work with the team on supporter enquiries from a wide range of audiences, resolving queries or triaging them as appropriate. You’ll deliver timely activities, such as thank yous or events for donors.  You’ll also help to source and write case studies as well as project updates to inspire and thank our supporters. There will be opportunities to support grant reporting and sharing learnings for future improvements in our work.

You'll also help support other administration and supporter care tasks for the team, including dealing with telephone and email enquiries for events. 

Who we're looking for

Someone who is passionate and knowledgeable about the work of the National Trust. You will also need: 

• Knowledge of fundraising and/or working in the charity sector   

• Passion for first class stewardship and an interest in fundraising innovation.   

• Experience in relationship handling or supporter care or customer service

• Ability to work independently, proactively and prioritise and as part of a team 

• Have a great eye for detail and producing high quality work 

• Excellent written skills

• To be highly organised and efficient, and sensitive in your approach 

• To be a quick learner, to pick up new information and processes and willing to gain skills in new systems

• Comfortable working with databases

• Great at using your initiative and suggesting new ways of working

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary