Overview

Enterprise Holdings is the world’s largest car rental operator and an industry leader in mobility and technology. We’re one of the top global travel companies, ranking ahead of many airlines and most cruise lines and hotels. And no matter what transportation challenges our customers face, we have an innovative solution.

We operate the Enterprise Rent-A-Car National Car Rental and Alamo Rent A Car brands via more than 9,500 fully staffed neighborhood and airport offices, including franchisee branches, in nearly 100 countries and territories.

Through this robust global network, we operate a fleet of nearly 1.7 million vehicles and provide a comprehensive portfolio of transportation solutions, including car rental, carsharing, vanpooling, car sales, truck rental, vehicle-subscription and affiliated fleet management services. As a total mobility provider, we serve the needs of a wide variety of customers, businesses, government agencies and organizations every day.

At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths.

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

As an Enterprise employee, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

This position is open to candidates who wish to work from home (WFH). Employees who choose virtual / remote work should have an adequate space to serve as their home office.  #LI-REMOTE

Responsibilities

As a Sr. Software Analyst you will be part of a team responsible for the support of applications used to rent cars for Enterprise Rent-A-Car, Alamo, and National Car Rental. You will work closely with many different application support teams across the larger rental departments. It is a very exciting time to be a part of this area as we have recently adopted an API first strategy, Cloud strategy, and unified rental architecture in designing our next generation rental applications.

As a Sr. Software Analyst on the Pricing Services Support Team, you will be a critical team member serving as the lead analyst prioritizing incoming work and ensuring the team remains focused on critical tasks. In this role, you will be responsible for performing initial triage of reported issues including data analysis and identifying potential bugs. You will also field questions regarding our system functionality and may be asked to research and present information in response to questions related to business needs. You will actively investigate, analyze, collaborate, understand, and document the application/service functionality. You may participate in testing, identifying potential problems and researching opportunities to minimize complexity.

As a member of this area, you will be expected to represent your team in a positive manner both within and outside of your department. You will collaborate with other analysts, engineers, and architects to provide recommendations for implementing bug fixes and enhancements for new business capabilities, ensuring security standards are met. You will be responsible for ensuring your tasks are completed and deadlines are met. You will also be required to meet key performance metrics to ensure compliance of established standards, processes, and procedures. You must be able to work in a fast paced, production environment with the ability to handle multiple tasks.

This is the perfect opportunity for a self-starter who is detail-oriented and is motivated to solve problems. Strong interpersonal skills, as well as communication skills (both written and oral) will be important. 

This team works in a fun, collaborative virtual environment and is responsible for high-priority efforts. 

Equal Opportunity Employer/Disability/Veterans

Qualifications

Required:

Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

Must be committed to incorporating security into all decisions and daily job responsibilities.

3+ years of experience in IT as a Software Analyst, Business Analyst or similar role

3+ years of SQL experience

Strong knowledge of Word, Excel, Power Point and Visio 2010

Basic knowledge of JIRA/Confluence or another Project Tracking System 

Basic knowledge of object-oriented services, Java, and relational databases

Familiarity with regression testing, release testing, and/or troubleshooting system issues

Experience complying with data security standards

Experience working with enterprise-wide systems

Excellent customer services skills

Strong teamwork and leadership abilities in a collaborative environment

Strong verbal and written communication skills

Must have proven experience in communicating and collaborating with all levels of management

Ability to clearly document complex business processes to the lowest level

Ability to communicate detailed information with analysts, developers, and other support teams

Ability to triage issues, identify root cause and conduct investigation into problems as needed

Must possess excellent analytical, problem-solving, and decision-making skills

Must possess initiative, results-oriented drive and a solid work ethic requiring minimal direction

Consistently demonstrates personal ownership of tasks, projects, and job performance

Highly organized and detail oriented individual

Excellent time management and prioritization skills with ability to multi-task and meet timelines

Must be flexible in the face of changing priorities and requirements

Must be able to work in a fast-paced, high demand, and challenging environment

Must possess continuous improvement mindset

Preferred:

Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred

Experience with Service applications is preferred

Experience working with Agile methodology or KANBAN is preferred

Experience as Scrum Master is preferred

Experience working with Service Desk (creating/maintaining portals and interfacing w/Jira)