Job summary
This role can be located in London, or any EU country in a corporate office.

The Social Responsibility (SR) program drives customer trust and business continuity by ensuring respect for the rights of workers throughout Amazon’s supply chain and operations. We uphold company standards and expectations (such as Amazon's Supply Chain Standards and Human Rights Principles), and seek to constantly improve the tools and processes that we use in doing so.
We are looking for a self-motivated, program manager to oversee the development of a social responsibility program to support the operations in the EU. This program manager will work with business partners such as Operations, procurement, transportation and logistics, PR, Legal, HR and compliance to design and implement mechanisms to meet Amazon’s human rights principles and supply chain standards. This position requires written communication skills, attention to detail, and organizational and project management abilities. The program manager will be expected to handle day-to-day issues (constantly thinking about how to invent and simplify to improve), and will also be expected to strategize on longer-term, program-wide initiatives.

The ideal candidate is:
• Equally proficient in writing documents as in doing analysis
• Someone with experience managing high-touch, high-visibility escalations in a corporate setting, who excels in time-sensitive environments
• Someone with a keen ability to influence without authority
• A customer obsessed problem solver who can effectively prioritize work
• Passion for social responsibility and sustainability
• A self-starter who over-indexes on ownership and accountability
• Familiar with retail, private brands, or sourcing at Amazon
• Energized by the opportunity to work on a global team



Key job responsibilities
Key Responsibilities:
• Coordinate with multiple Amazon businesses and functions, as well as third-party social responsibility service providers and suppliers
• Proactively work with cross functional teams to enhance and evolve programs to drive measurable improvements on process efficiency and improvements
• Analyze data to track trends and initiate deep dives to detect opportunities
• Participate in region partnerships with industry associations, identifying opportunities for leveraging the membership
• Develop and improve project and program management processes, prioritizing ways to leverage technology and automate
• Develop capacity building materials and tools that can be used for internal stakeholders and suppliers
• Identify and research programmatic opportunities (tools, resources, process gaps) and use a data-driven approach to write project proposals/white papers
• Create operational metrics and business reporting
• Innovate with regard to data collection and analysis, methodologies, and technology
• Develop communications and self-service tools that will reach a large number of supplier and business stakeholders at scale to effectively implement programs
• Develop mechanisms to uphold Amazon policies and standards, e.g., standard operating procedures
• Influence without authority

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent;
• 5+ years of experience working in retail/sourcing, operations
• 5+ years of program management experience
• 2+ years of experience working across stakeholders to manage high-touch escalations in a corporate setting, with time-sensitive requirements

PREFERRED QUALIFICATIONS

• 5+ years' experience managing escalations
• 5+ years of experience working in social responsibility or sustainability
• Demonstrated experience using judgment skills and abilities to make decisions quickly
• Attention to detail
• Experience using written communication skills
• Ability to analyze and propose data-driven solutions
• Experience with business reporting
• Ability to prioritize effectively to manage multiple, changing priorities
• Proficiency in writing documentation in Word and analysis in Excel
• Experience with workflow management systems
• Knowledge of SQL or Tableau
• Ability to operate both strategically and tactically in a fast-paced environment
• Ability to identify and solve ambiguous problems; identifying customer needs and inventing new and efficient ways to meet those needs
• Familiar with retail, private brands, or sourcing at Amazon
• Energized by the opportunity to work on a global team



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.