Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

The Sr. Program Manager position is a business operations role that owns the planning, managing, tracking, reporting/communication, and execution of key programs across Workfront’s Customer Success organization. This role is key to growing the efficiency and effectiveness of the organization to deliver against customer-facing initiatives, including coordination of the creation and delivery of relevant content and services across all customer segments.

What you’ll do

• Own the creation of all Program Management artifacts for key programs using common frameworks, methodologies, and standardized practices and approaches.
• As a member of the leadership team, carry out operating rhythm and repeatable program engagement within Workfront Customer Success teams, across organizations within the Workfront Business Unit, and across the broader DX organization.
• Responsible for ensuring programs are crafted to meet clearly articulated business objectives, and that effective tracking mechanisms for objectives are established early in the program.
• As programs are implemented, lead Change Management efforts to ensure clear communications and program adoption
• Orchestrates communications to provide clear project transparency
• Actively manage program risks and develop mitigation plans of critical issues to leadership for timely resolution
• Brings new practical improvements to the organization
• Evangelize program scope to maintain focus on core business objectives within time and budget constraints

Qualifications

• Demonstrated ability as a full time Sr. Program Manager leading large initiatives
• Outstanding cross-functional collaborator. Ability to facilitate relationships across teams and cross-organizationally to strengthen Customer Success’s collaborative partnership.
• Inventive problem-solver who can lead key partners to address business problems, beyond assigning tasks and taking minutes
• High attention to detail; excellent communication skills, both verbal and written; ability to present at all levels
• Is a motivated, self-starter, who can make progress quickly even when there is ambiguity
• Must have the ability to thrive in a fast paced, dynamic, demanding and fluid environment and maintain a can-do demeanor
• Commanding knowledge of various project and process applications
• Passionate about Customer Success and developing excellent structures, processes, and people.
• Bachelor’s degree or equivalent work experience required
• Ability to travel up to 25% of the time

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.