Job Summary:

At The Walt Disney Company, we pride ourselves in delivering the best experience possible to hundreds of millions of guests, viewers, and fans across our streaming services, theme parks, retail, and digital properties including ESPN, ABC, National Geographic, Marvel, Freeform, and FX. Product leaders create the vision needed to deliver these experiences and relentlessly pursue opportunities to make them even better.

As a Senior Product Manager II – Consumer Identity & Access Management (CIAM), you will participate in efforts to continuously enhance consumer identity experiences and the underlying platforms enabling them across the entirety of The Walt Disney Company.

This role will include external market analysis and internal capability assessment to shape the decisions and rationale for feature investments and approaches. You’ll help drive feature roadmaps for authentication, device management, and single sign on. This role will work closely with engineering teams as “the voice of the customer and the business.” In addition, the candidate will drive usage and adoption of new features and services with Walt Disney Company business units, including creating and socializing go-to-market plans for integrated products, ensuring our guests derive the benefits expected.

The Walt Disney Company strives to build the right features, deliver them at the right time, and with exceptional quality, and we embrace agile and lean methodologies to get us there efficiently and sustainably. An ideal candidate is a passionate and impactful individual interested in contributing their unique skills and abilities to The Walt Disney Company’s global reputation for creating magical and meaningful experiences. We seek someone who holds themselves and their teammates accountable in a professional, collaborative manner while also seeking to bring out the best in themselves and their teams.

Responsibilities:

Deeply understand TWDC customer identity use cases and CIAM industry trends

Provide coaching and mentoring to fellow product leaders to guide and refine discovery, analysis, justification, requirements, and other product artifacts

Own the creation and management of product artifacts, such as product briefs, feature epics, and user stories; plus go to market materials such as promotional decks

Responsible for working across management and senior stakeholders–including business, legal, brand, security, architecture and engineering–to creatively and innovatively solve problems and build out annual and quarterly priorities and roadmaps

Define leading indicators and success metrics for CIAM features; including plans to assess and review outcomes

Define, build out, regularly consult with, and drive evolution of, a body of Identity-related analytics and metrics, that can be relied on to prove out successes and deficiencies in current identity products and features; consistently use these to build cases for roadmap prioritization

Contribute to the identity product quality by conducting competitive analysis to ensure Disney identity experiences are modern, intuitive and fully featured, and identify opportunities to delight our customers

Identify process gaps within immediate working team, suggest improvements and work cross-functionally to assist in implementing improvements

Basic Qualifications:

Minimum of 5 years of Product Management experience in a related industry or functional area

Detail- and data-oriented, with the ability to plan, prioritize, and meet deadlines in a fast-paced environment

Ability to operate effectively in a team-oriented and collaborative environment, with a bias toward continuously aligning key stakeholders (business, legal, brand, security, architecture, engineering) on product plans

Ability to learn quickly about multiple functional areas across Disney’s far-reaching, global businesses

Ability to creatively and collaboratively problem solve in a dynamic business environment, often with conflicting inputs from different stakeholders, with a bias to action and objective focus on achieving business value

Excellent verbal and written communication skills, including proven ability to present complex problems clearly and concisely

Experience with agile software development and scrum framework

Preferred Qualifications:

Product management experience in media industry and/or identity and access management (IAM) features preferred

Strongly passionate about the opportunity to work for The Walt Disney Company

Required Education

Bachelor’s degree or equivalent work experience

Preferred Education

Bachelor’s degree with educational background in Computer Science, Computer Engineering, Electrical Engineering, Applied and Computational Math Sciences, Human Computer Interaction, Information Systems or related fields

Master's/MBA/Technical degrees highly recommended

This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.