THE TECHNICAL INFORMATION SOLUTIONS (TIS) TEAM, WITHIN THE GLOBAL SERVICE DEPARTMENT OF AMERICAS DISTRIBUTION SERVICE & MARKETING (ADSM), CREATES AND DELIVERS TECHNICAL PARTS AND SERVICE INFORMATION CRITICAL FOR THE REPAIR AND SERVICE OF CATERPILLAR PRODUCTS.  NOT A PART GETS SOLD, NOR A MACHINE OR ENGINE REPAIRED, WITHOUT THE USE OF THE INFORMATION CREATED, MANAGED, AND DELIVERED BY THIS GLOBAL TEAM.

AS A SENIOR PARTS INFORMATION ANALYST, YOU WILL REVIEW NEW PRODUCT INTRODUCTION (NPI) ENGINEERING CHANGE NOTICES (ECN) FOR ACCURACY AND COMPLETENESS OF INFORMATION, EXPEDITE ENGINEERING RELEASES AND CHANGE INFORMATION, CORRECT DISCREPANCIES, IDENTIFY AFFECTED PARTS INFORMATION ELEMENTS, CREATE/REVISE PARTS INFORMATION ELEMENTS AND GRAPHICS OR PREPARE AN ELECTRONIC FOLDER FOR ACTION BY PARTS AUTHORS AND ILLUSTRATORS.

JOB DUTIES/RESPONSIBILITIES MAY INCLUDE, BUT ARE NOT LIMITED TO:

* YOU WILL BE RESPONSIBLE FOR PROACTIVELY GATHERING NPI ECNS USING THE ECN LISTER FOR ASSIGNED NEW MODELS FROM WORLDWIDE SOURCES. MUST ALSO DETERMINE THE ACCURACY AND COMPLETENESS OF INFORMATION, CORRECT DISCREPANCIES SUCH AS MISSING EFFECTIVITY INFORMATION, DECIDE WHICH ECNS AFFECT PARTS INFORMATION AND IDENTIFY WHICH PARTS INFORMATION ELEMENTS NEEDED TO BE REVISED OR CREATED. TASKS MUST BE PERFORMED WITH PROPER TIMING TO ASSURE INFORMATION AVAILABILITY TO DEALERS AND CUSTOMERS AT FIRST SHIP DATE.

* BASED ON TASK COMPLEXITY, YOU WILL PREPARE AND COMPILE PARTS INFORMATION, CREATING OR REVISING PARTS INFORMATION ELEMENTS OR PREPARE ELECTRONIC FOLDERS FOR PART AUTHORS OR ILLUSTRATORS TO CREATE OR REVISE PARTS INFORMATION ELEMENTS. HELP PARTS AUTHORS AND ILLUSTRATOR IF REQUIRED.

* THIS POSITION WILL ALSO REVIEW DISCREPANCY COMPLAINTS FROM DEALERS AND CUSTOMERS WORLDWIDE. DETERMINES CORRECTIONS NEEDED USING A VARIETY OF CORPORATE SYSTEMS INCLUDING ENGINEERING DATA SYSTEM, ENGINEERING JOB RECORDS, ETC. INITIATES NECESSARY CORRECTIONS IN THE PROPER INFORMATION ELEMENT AND NOTIFIES OTHER CORPORATE AREAS AFFECTED BY THE DISCREPANCIES.

* ENSURE WORK GROUP MEMBERS HAVE PROCESS KNOWLEDGE NECESSARY TO COMPLETE THE ASSIGNMENTS AND ASSIST WITH TRAINING & MENTORING FOR NEW/LESS EXPERIENCED AUTHORS.

Required Qualifications:

A MINIMUM OF ONE YEAR OF PARTS AUTHORING EXPERIENCE.

UNDERSTANDING OF ENGINEERING AND PARTS INFORMATION DATABASES, SUCH AS EDS, NPR, HVC; EXPERIENCE READING/INTERPRETING ENGINEERING DOCUMENTS AND PRINTS.

UNDERSTANDING OF CATERPILLAR PRODUCT STRUCTURE AND ORGANIZATION OF CATERPILLAR PARTS INFORMATION.

Desired Skills:

HIGH DEGREE OF ACCOUNTABILITY, INITIATIVE, PLANNING AND ORGANIZATION SKILLS, WITH THE ABILITY TO MULTI-TASK.

CANDIDATES MUST POSSESS THE ABILITY AND WILLINGNESS TO IMPLEMENT CHANGES IN TOOLS AND PROCESSES; THE WILL TO SUCCEED; THE ASSERTIVENESS TO ACCOMPLISH GOALS.

STRONG INTERPERSONAL SKILLS ARE REQUIRED TO DEVELOP A COOPERATIVE WORK RELATIONSHIP WITH OTHERS INSIDE AND OUTSIDE THE DEPARTMENT.

CANDIDATES MUST POSSESS THE STRONG COMMUNICATION SKILLS

Caterpillar is an Equal Opportunity Employer (EEO).