Company Overview:

Charter Communications is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter’s business strategy and it’s the philosophy that guides our 90,000 employees.

JOB SUMMARY

This detail-oriented leader is responsible for managing web development teams and the corresponding digital platforms with a focus on Adobe Experience Manager (AEM). These teams are building and maintaining high-traffic websites in our News, Sports, and Communications group. This leader will ensure that the teams consistently produce quality, reduce complexity, and deliver faster time-to-market through collaboration. Develop a high performing organization by creating and fostering an iterative and continuously-improving environment. Ensure a high degree of cross functional communication and participation in line with product planning, deployment, and support. Maintains a deep knowledge of platforms they are responsible for, including: components, custom integrations, architecture, and troubleshooting practices. Maintains a strong sense of ownership and accountability with a commitment to delivering quality outcomes that balance technical and business goals. Solves problems for the teams by taking initiative an being resourcefutl. Comes to the table with a broad knowledge base around web-based and digital products.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Manage an innovative, collaborative, multi-disciplinary team to produce exceptional digital products that enhance the customer experience.
• Identify and establish performance targets for management of team.
• Set clear expectations, prioritize activities, and follow through to completion.
• Support the creation of technical roadmaps.
• Partner with the leadership team in driving a high-performance culture.
• Support team members to help them gain confidence and experience with communication, leadership and collaboration skills, and enable growth and advancement in their careers.
• Align team to departmental defaults such as instrumentation, universal design, brand and experience consistency as well as advocate for deviations from defaults where beneficial to the team.
• Build, maintain, and iteratively improve the cross-functional and lean team with a diverse set of roles that is designed to efficiently deliver outcomes.
• Develop processes for cross-functional skills development within team.
• Uphold team operating rhythm to enable data-driven iterative improvement. Ensure that the team is changing and iterating as a cohesive, inclusive unit
• Provide direction for development of new products, technologies, and initiatives.
• Review selections on bids for contracted projects, and provide recommendations as necessary.
• Facilitate capital budget process and manage approved budget plan.
• Participate in succession planning.
• Responsible for the quality and performance of all software solutions created.
• Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy.
• Perform other duties as requested.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Ability to make decisions and solve problems while working under pressure
• Ability to supervise and motivate others
• Ability to manage and train cross-functional teams
• Ability to prioritize and organize effectively
• Ability to analyze and interpret data
• Strong cognitive and communications skills
• Excellent analytical skills
• Strong business acumen and sense of urgency to achieve business results
• Ability to organize and delegate work
• Ability to balance conflicting resource demands and internal pressures with focus towards business priorities
• Ability to make decisions and solve problems while working under pressure
• Ability to develop, communicate and implement strategies and tactics
• Ability to manage and deliver against several initiatives simultaneously

Education

• Bachelor's degree or equivalent real-world experience
• Related Work Experience Number Of Years
• Technical Platform Ownership Experience 6+
• Adobe Experience Manager (AEM) Experience up to v6.5 3-5
• Experience Leading Complex Projects 3-5
• Team (Direct Staff) Leadership 3-5

PREFERRED QUALIFICATIONS

Skills /Abilities and Knowledge

Related industry experience- Cable, Telecommunications, Software/Online Services, cloud infrastructure such as AWS, varied Content Management Sytems (CMS) experience , Project/Program Management, Agile Delivery Processes, experience working with DevOps, analytics and support systems such as Adobe Analytics, Target, and Splunk

WORKING CONDITIONS

• Office environment
• Travel as required

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $107,600.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.