ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

SR. MANAGER, TECHNOLOGY SOLUTIONS - UX

Education

Bachelor's Degree

Career Level

Senior Manager

Category

Information Technology

Job Type/ FLSA Status

Salaried Exempt

Travel Required

10 - 20%

Shift Type

Job Description

Job Summary

The Sr. Manager, Technology Solutions – User Experience is responsible for User Experience and Technology Solutions Management.

In this role, the Sr. Manager will develop the user experience roadmaps for client-facing applications, systems, and interfaces for employee's use. You will develop an effective and well-branded user experience throughout multiple online properties

Primary Responsibilities

User Experience

• Ensure to drive innovation across user-centered design practice
• Identify projects for partnership along with department leaders and varied key partners
• Develop and present strategic recommendations to the entire leadership team and various executives for online, mobile properties plus employee-facing tools
• Translate team’s work into functionality, features, and content
• Manage teams of user experience designers and editors, researchers, interaction designers, and developers, etc.
• Recommend best approaches for implementation of user experience
• Collaborate with various teams to design an end-to-end chain of services, systems, and human interactions
• Prepare strategies and implement plans for cross-channel to assist customer-facing self-service
• Identify improvement areas plus prospective competitive advantage for advanced research as well as exploration
• Identify and manage required budgets for user experience
• Ensure to prioritize user-centered design projects, improvements, and content as per enterprise priorities as well as Experience Systems

Technology Solutions Manager:

• Identify and interpret customer requirements for technology solutions and services
• Develop and manage budget evaluation and reporting for technology projects for the client
• Provide technical advisory services to the client
• Research and identify technology vendors for various business requirements
• Perform as a channel for internal communication
• Project manage project teams for solution delivery and implementation
• Develop and manage direct relations with main stakeholders as well as subject matter experts
• Ensure solutions are commensurate with organizational technology goals as well as priorities
• Analyze and interpret data focused on enhancing service delivery

Minimum Requirements

Education, Required Skills & Competencies

• 10 + years of design experience working in UX
• Bachelor’s degree in graphic design or related discipline
• Ability to present your designs and sell your solutions to peers and stakeholders
• Strong organizational and time-management skills
• Excellent interpersonal and communication skills
• Ability to work well with tight deadlines in a collaborative team environment
• Able to take projects from start to finish with minimal supervision
• Create user flows and wireframes