The Sr. Manager, IT provides leadership, planning, prioritization, scheduling and effective implementation for agreed IT initiatives on roadmap as well as application support and enhancements. Sets high standards for sound design and code delivery. Sets a sustainable work pace for the team. Generates estimates for work and collaborates on priorities. Facilitates the end-to-end delivery of prioritized projects and defect remediation in conjunction with project management and support management. Collaborating closely with the Project Manager is accountable for creating and maintaining the budget and overseeing the timeline. Removes impediments for the team. Ensures team has the correct skill sets to execute against priorities.

Job Functions

• Portfolio Planning and Project Initiation: Ensures the defining, prioritizing, and initiating technology projects for assigned area(s)

• Collaborates with the PM to effectively schedule available resource capacity against project demand and to provide meaningful project start and milestone dates

• Collaborates with the business team to develop relevant business cases

• Provide definition and planning level estimates for approved projects

• Provides ongoing communication to IT executives and stakeholders

• Coordinates required cross-functional teams (e.g. SSO, PMO, Security, etc.)

• Program & Project Delivery: Provides thought leadership on IT solutions to deliver new capabilities for business benefits

• Collaborates with the PMO for the definition, documentation and successful completion of complex projects

• Collaborates with the PMO to ensure scope, budget, timeline, risks and issues are monitored and controlled throughout the project

• Collaborates with cross-functional teams to ensure project meets performance standards, complies with security and architecture requirements, and adheres to SOX standards

• Ensures team tailors, complies with and demonstrates a sound knowledge of the Systems Development Life Cycle methodology (SDLC) for assigned projects and tasks

• Conducts design and code reviews and acts as gatekeeper of high quality

• Executes and coordinates quality assurance testing and acts as gatekeeper of high quality

• Coordinates and manages small projects, enhancements, and defect remediation

• Take responsibility for the definition, documentation, and successful completion of enhancements and defect remediation

• Monitor and control resource, revenue, expenses and capital costs against the project budget and manage expectations of all project stakeholders

• Completes administrative tasks such as time, invoice and user access approval

• Relationship Management: Builds effective relationships between IT, business users, and internal/external service providers

• Acts as a point of contact and facilitate access to subject matter experts

• Communicates to senior levels on technical, Shared Services and 3rd-party issues

• Responsible for the assignment of internal project resources

• People Management: Leads, coaches, and manages direct reports

• Provides support and guidance as required, in line with individuals’ abilities

• Advises individuals on career paths, and encourage pro-active development of skills and capabilities

• Sets performance targets, and monitors progress against agreed quality and performance criteria

• Reviews and monitors resource work load

• Other duties as assigned

Position Contribution Level :

Advanced Level

Minimum Education & Experience:

• Bachelor’s degree in Information Systems

• 10+ years experience with development and delivery of solutions

• Experience in managing and leading an IT team, developing and managing operational and project related budgets

• Experience managing IT projects and project teams utilizing industry standard SDLC methodologies

• Retail industry experience

Preferred Education & Experience:

• Bachelor’s degree in Information Systems, Business Management, Computer Science or related field strongly preferred

Knowledge & Skills

• PMP or CAPM

• Experience managing projects utilizing Waterfall or Agile methodology

• Technologies: Finance ERP technologies and domain expertise (Lawson). HR and WFM technologies and domain expertise; Point of Sale technologies (systems will vary based on area of support),

• Mobile technologies

• Merchandising technologies, such as RMS

• SAS (SPO, MFP)

• Oracle RMS, Allocation, REIM, ReSA

• Languages: SQL, Perl, Python, shell

• IBM PIM

• IFS

• BI and Analytics Tools - Tableau, Cognos, Microstrategy

Reporting Relationships:
 

Supervisor

Director, IT

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