How often have you had an opportunity to lead a team that focuses on exploring the business models of the future, while simultaneously implementing solutions that improve current operations? In the EU, the Direct Fulfillment (DF) Operations team is looking for a leader that is able to embrace the tension between old and new and foster a state of constant creative conflict. DF’s supply chain is becoming increasingly borderless, with increasing scale and complexity. The head of the Expansion, Growth and Innovation focuses on (i) Program Management of expansion into other EU countries; (ii) driving key high value strategic projects that will drive exponential growth of the EU DF business.


As a Senior Manager, you will be a key contributor to the future technology roadmap and long-term vision of Direct Fulfillment within Amazon’s Supply Chain Optimization Technologies (SCOT) team. Click here for a short informational video on SCOT: http://bit.ly/amazon-scot. You will lead large cross-functional initiatives that focus on developing future business models with a key focus on improving customer experience, the overall growth structure of the business, keeping the highest priority on Safety and Sustainability.

You will hire and lead a team of Program Managers who will be responsible for setting up DF operations and general management in all new DF marketplaces, managing the ambiguity between what needs to be done “in-country” vs. what should be managed by the current EU operations teams. You will be responsible for driving the topline growth of new countries, developing ambitious ramp-up plans and coordinating with EU and in-country Retail teams to deliver the growth. Additionally, you will develop high value strategic EU-wide initiatives, design and implement pilots, and create clear Business Requirements Documents (BRDs) to be included into the management cycles. You will work with the SCOT Product and Tech teams to ensure that initiatives are implemented in scalable and tech-driven ways.

To be successful in this role, you need an aptitude ambidextrous leadership, exploiting existing products and services while simultaneously exploring new offerings and business models. You will: (1) Engage the senior team around a forward-looking strategic aspiration. (2) Explicitly hold the tension between the demands of innovation and the core business at the top of the organization. (3) Embrace inconsistency by maintaining multiple and often conflicting strategic agendas. You need to be able to “Think Big”, seeing beyond barriers (including limitations of technology) and challenges to reset the bar. Driving a direction that is bold but rational, defensible and achievable (stretch goals). We operate as a start-up, therefore you will need to use sound business judgement to make the right decisions quickly and achieve results even in the absence of complete data. Furthermore, with multiple dependencies across partner teams, you will need to be skilled at stakeholder management across multiple VP-organisations.


Key Responsibilities Include:
· Creating a vision that is bigger than current reality, while executing short term customer needs with excellence. Outside the box thinking, pushes boundaries, challenges status quo, figuring out how to work around limitations to enable customer use cases.
· Working with the DF Product team to develop the roadmap for DF expansion across EU, and neighboring countries (e.g. Turkey). Owning and Lead the Program Management for all EU Expansions. Developing relationships with key partner teams, including but not limited to Retail, Finance, Operations, PanEU.
· Leading the Team of Senior Operations Managers who will be responsible for the design and operations set up for all new EU countries. Proactively identifying and mitigating operational risks (before they become roadblocks). Manage and solve Transportation related escalations
· Ensuring we set up our operations with the right mechanisms to meet our promise to customers, measured by Delivery Estimate Accuracy (DEA) by ensuring that all leading and lagging Vendor metrics are met (including, GMS, Expected Ship Date (ExSD))
· Launching large Projects. Driving innovation by taking ownership of new projects and delivering them with success across multiple functions, with safety, scalability and sustainability in mind.
· Service expansion: Partner with DF Global Product, Tech and Capability teams as well as other engineering teams to evaluate, develop, or support new product/service programs that add value to customers and Amazon business teams. Determining which projects move forward and in what priority order

BASIC QUALIFICATIONS

· Bachelor’s degree required
· Fluency in English is required, with a good command on written English, narrative style preferred

PREFERRED QUALIFICATIONS

· Experience in writing SQL and using business intelligence (BI) tools to build reports.
The ability to use both formal and informal influencing skills across the cross-matrixed and cross-functional organization
· Possesses excellent business and execution judgment, strong written and oral communication skills and a practical common sense approach to getting things done.
· The right candidate is entrepreneurial and thrives in an high energy environment where tactical and strategic activities are expected to be driven in parallel
· High attention to detail and proven ability to manage multiple, competing priorities simultaneously
· Proven analytical thinking, data management, ability to convert strategy to tactical operational plans, continuous improvement capability, sensitivity to details, and exceptional organizational skills.
· Advanced degree - MBA, MSC in supply chain, business administration, finance, or similar field would be advantageous
· Think Big – high strategic acumen, with experience delivering high value strategic projects
· Problem-solving and the demonstrated ability to work in a fast-paced deadline-oriented work environment
· Consultancy experience
· An additional European language is preferred but is not a must

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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