Job Summary:

Enterprise Technology is responsible for technology strategy and management, central engineering, architecture, IT and technical operations for The Walt Disney Company including Disney Parks Experiences and Consumer Products, The Walt Disney Studios, Direct To Consumer and International, Media, and others.

The Executive Officer Support (EOS) team is responsible for full end-to-end delivery and coordination of all executive support services to the most senior leaders within The Walt Disney Company (TWDC). The team is a small, highly technical, highly visible team of support analysts that provide white glove support and services. The role of Sr. Executive Support Specialist will deliver on all aspects of service for defined set of executive customers including but not limited to fulfillment of service requests, resolving service incidents, and is the liaison for all IT activities.

Responsibilities:

Delivery of end to end IT services for executive customers. This will include all service request fulfillment, issue resolution, key communications, and status reporting to EIT leadership. Includes:

• Deliver day-to-day IT services and solutions. Includes consultation with executives, technical analysis and solution development.
• Ability to prioritize and manage deliverables in high profile, time sensitive / high pressure situations while maintaining professionalism.
• Monitors end to end delivery of services, and proactively communicates issues to executive customers, and providing alternate solutions as required.
• Coordinate and communicate support problems across multiple vendors and suppliers for key executive impacting issues.
• Ensures escalation of service issues are handled appropriately
• Maintains a detailed understanding of the Client Services portfolio of services and establishes strong relationships with all areas of IT service delivery.
• Implements and manages continuous improvement activities to better enable solutions for executive customers.
• Assist Enterprise Technology Client Services architects and engineers in strategy and planning exercises as it pertains to the executive and broad client community.
• Adhere to company policies, procedures and standards.
• Create system and support documentation as required in knowledge base.
• Provide support services for special events surrounding C-Level executives.
• Must have functional knowledge of Video Conferencing and A/V technologies as it exists in an enterprise environment.
• Provide home IT support and solutions for defined executive customers.
• Provide after-hours support for IT projects, special events, Priority1 incidents and executive client requests as needed.
• Must maintain the ability to work autonomously while maintaining the ability to provide visibility to critical “items.”
• Must maintain ability to analyze complex business/technical data and develop innovative solutions.

Basic Qualifications:

• 7+ years of progressive experience in an IT related field
• 3 to 5 years of progressive experience in Client Services support
• 3 to 5 years of experience providing executive level support for senior leaders
• Excellent verbal, written, and presentation skills
• Ability to interact effectively at all levels of the organization
• Strong customer, quality and results orientation
• Ability to be an effective team member and provide coordination across complex teams and organizations
• Ability to analyze complex business/technical data and develop innovative solutions
• Excellent planning and organization skills
• Ability to focus and align resources around critical initiatives

Required Education

• BS or BA degree in Information Technology or Business related field

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business segment we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.