Sr. Engagement Consultant

Role Summary

Responsible for consulting with employers and brokers in the development of strategic health improvement plans, spearheading customer engagement initiatives, coordinating all open enrollment activities, and educating customers to be informed consumers of health benefits. Collaborates with client managers to keep them informed of account status, potential problems, opportunities for expanded business, and ensuring all client/customer needs are met.  

Responsibilities

• Uses Cigna's Life Connected approach to develop customized engagement strategies that empower customers to become responsible health care consumers.
• Responsible for executing agreed upon recommended action plans to achieve specific engagement and outcome based metrics for assigned medical and dental clients. 
• Provides ongoing analysis and evaluation of client communications/ well-being strategies to determine effectiveness, penetration, and impact to client’s total claims and utilization, biometric data, and employee engagement.
• Serves as a subject matter expert who effectively articulates and demonstrates Cigna's health engagement solutions aligned with Cigna's Go to Market message. 
• Drives and leads all aspects of open enrollment including but not limited to conducting on-site customer facing presentations/meetings on benefit and product offerings.
• Coordinates and leads all onsite customer facing activities including health and benefit fairs, community events and non-clinical presentations.
• Monitors and ensures Cigna appropriated funds such as Health Improvement Funds (HIF) are utilized in adherence with company guidelines.
• Supports local sales team in new business opportunities, requests for proposals, external speaking engagements, community initiatives, and training, as applicable.
• May be aligned to larger more complex book of business
• Mentor and coach team members
• Lead onboarding and training of new hires
• Take on stretch assignments aligned to career development and as directed by Manager
• Serve as a back up to manager as appropriate

Qualifications

• Bachelor’s degree highly preferred
• Proficient knowledge (5+ years) in health care / health management / managed care business, well-being or health promotion; to include many or all of the following: product knowledge, sales practices, account management and knowledge of administrative operations
• Ability to function in consultative manner and provide strategic direction/recommendations
• Ability to quickly establish relationships and build credibility with clients, customers and peers

• Fosters a growth mind-set and champions Cigna's Connect to Growth philosophy
• Ability to take a proactive approach and be a critical thinker when supporting clients
• Ability to manage through systems and influence direct and matrix partners to deliver
• Strong presentation skills
• Demonstrated planning/organizational and project management skills, ability to plan for both the long and short term
• Ability to work on many initiatives/issues at once and to prioritize work.
• Proficient oral and written communication skills
• Possess problem solving and analytical skills; attention to detail and proven ability to manage set timelines.
• Ability to obtain necessary licenses. Certified through the National Commission for Health Education Credentialing, Inc. (CHES or MCHES) or State Board, or National Wellness Institute (NWI) or Chapman Institute
• Ability to obtain Health and Life Insurance license

Job Level: Individual Contributor

Travel: Yes, 40-60 % of the Time

This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.