Job Summary:

Disney Enterprise Technology is responsible for technology strategy, management, centralized engineering, architecture, IT and technical operations for The Walt Disney Company including virtual worlds, flagship web sites Disney.com, DisneyFamily.com, ABC.com and ESPN.com. Enterprise Technology provides services in both platform engineering and web operations. Platform engineering includes Content Management Systems, UGC Enforcement Platform, E-commerce, Video Distribution Technology, Registration, Advertising Systems and Data Warehouse & Reporting.

Enterprise Technology Digital Experience teams focus on delivering global world-class workplace productivity, office automation and user-facing systems such as desktop and mobility endpoint services, messaging and collaboration services, including remote access and managed print services. Digital Experience teams are located in Seattle, Glendale, New York, and Orlando. This specific role focuses on the technology leadership and management of the build and integration functions of enterprise-wide workplace productivity services at The Walt Disney Company.

Responsibilities:

Responsible for evaluation, engineering, integration, and sustainment of Digital Experience (end-user facing) solutions across the enterprise as a key contributor on the Digital Experience (DX) Engineering team. Coordinates / leads the deliverables for technical design, integration, and implementation of Workplace Services projects and services. This role is expected to provide technical leadership and is responsible for the design, build, configuration, and documentation of new and upgraded Digital Experience global voice and video solutions across the enterprise.

Defines / maintains all aspects of the engineering process including service / product technical evaluation process, lab testing, and service solution design. Works closely with the leader of DX Engineering to ensure alignment with Enterprise Technology strategies.

Oversees and coordinates project timelines for solution engineering activities and Disney resources to insure requirements are understood, dependencies are defined, evaluation process are developed to business requirements, and the engineered solution is documented and refined to be developed into a future offering. This includes closely coordinating with other teams who are responsible supporting a service and in particular supplier teams. Ensures a high level of satisfaction with engineered services.

Recommend and implement solutions to increase effectiveness and efficiency of solution architecture and engineering services to further enhance support capabilities, documentation, and reporting

Develops and delivers the solution engineering analysis and design for DX products and services. This includes:

• Communicating, project tracking, and status reporting / dashboard to leadership.

• Evaluates capabilities of services / products and designs solutions to deliver future service offering through detailed technical analysis.

• Defines engineered designs, including full documentation

• Follows structured methodologies for technical analysis of products and solutions.

• Establishes close relationships with vendor and supplier partners

• Maintains strong knowledge of emerging technologies and trends

• Works closely with DX Architects and Service Managers to define service roadmap

Service Management

• Conducts regular planning sessions with Enterprise Technology DX Service Line Management and DX Architecture team, to develop project roadmap for assigned solution / engineering designs.

• Oversees the definition and update of functional requirements and includes in engineering analysis

• Key contributor for the definition and documentation of processes and procedures for engineering services based on DX architectural frameworks

• Develops and maintains a capacity and performance forecast

Project Oversight and Coordination

• Oversees projects and ensures a standard methodology is used to meet budget, scope, and schedule goals

• Ensures that overall project coordination, milestones, and deliverables are met

• Coordinates Disney project resources and assignments

• Oversees project change management approvals

• Reviews and validates project cost estimates and status reports

• Reviews Disney Project Authorization Request’s (PAR) to assess technical impact of services

Basic Qualifications:

•10+ years of progressive experience in an IT related field

• 7+ years of demonstrated experience designing, implementing, and integrating enterprise-level voice and video conferencing environments with at least 40,000 desktops/clients including:

• Cisco Conferencing Room Hardware and related Infrastructure products such as Cisco Control Hub.

• Collaboration tools including Zoom, Microsoft Teams, Synergy Sky, Pexip, Appspace, Crestron, and Vyopta.

• Experience overseeing lifecycle management of hardware and software projects.

• Application / Software Deployment Management using standard packaging and deployment tools.

• Enterprise-voice platforms and features, including complex dial plans, call routing, etc over a diverse line of hardware/software endpoints.

• 5+ years experience in an engineering capacity in an enterprise IT department.

• 3+ years experience in project management of large IT initiatives

• 3+ years experience working with suppliers in an outsourced environment

Preferred Qualifications:

• Excellent verbal, written, and presentation skills

• Ability to interact effectively at all levels of the organization, including Executive levels

• Strong customer skills, quality performance and results-oriented

• Strong technical analysis and engineering skills

• Ability to be an effective team member and provide coordination across matrixed virtual teams and organizations

• Ability to analyze complex business/technical data and develop innovative solutions

• Excellent planning and organization skills

• Ability to focus align teams around critical initiatives

Required Education

BS or BA degree in Information Technology or Business-related field or equivalent proven work experience

Preferred Education

Cisco CCNP or CCIE Collaboration Certification

Crestron Core/Technician Track

Microsoft MCA/MCE Certification