Job summary
This role can be based in either London, UK or Cambridge UK.
Do you want to apply your expertise in customer research and analytics to help define and assess the direction one of the coolest and most innovative pieces of technology in recent years? Come join us! We're the Text to Speech (TTS) team at Amazon. We build state-of-the-art TTS solutions and create magical experiences on Amazon's growing portfolio of speech products. We are the team behind the voices of Alexa worldwide, and so much more.
We seek a highly motivated and experienced Sr Quantitative UX Researcher / Sr Analytics and Insights Manager
This role will allow you to leverage your experience in primary research, project management, and stakeholder management. You will collaborate closely with product, business, UX and science teams, across TTS but also other Amazon teams for global and cross-business impact.
The role will operate with a high level of ambiguity by leading the creation and execution of in-depth, large scale evaluations for innovative products. The research studies will translate into high-quality and actionable insights and recommendations to help prioritise science efforts and the launch of our products. This will require both quantitative market research expertise as well as the ability to evangelize and earn the trust of a varied set of stakeholders to influence at all levels. This role will identify, develop, and optimize processes around research.

Day to day, the activities include coordinating research priorities, reporting on research progress via weekly, monthly and quarterly reviews, resolving research blockers and bottlenecks, and identifying ways to continuously improve research quality and delivery speed. Product management skills, strategic thinking, clear communication, and deep analytical expertise are critical to effectively delivering the research that will help our engineers and scientists focus on the must-win speech features, across languages. The successful candidate will be a problem solver who enjoys diving into ambiguous situations, possesses strong communication skills to effectively interface between technical and business teams, and is able to be hands-on with research when needed.


Key job responsibilities
You Will:
• Uncover and align on the product teams strategic needs before developing and delivering bespoke quantitative solutions to meet those needs
• Drive strategic research using primary and secondary research
• Hands-on, end-to-end management of complex projects: Owning and executing end-to-end analysis including scoping, design, data collection, data analysis, creation of recommendations and presentation of results to senior leadership
• Determine the most appropriate research methodology and develop research plans, costs and timelines
• Build strong working relationships across teams to align teams on study design, keep stakeholders informed of study progress, and ensure key milestones and deliverables are completed on schedule
• Assess the industry and customer landscape, recommend product opportunities to win in new places
• Conceptualize, design and co-build internal systems that aide in the socialization of Voice of the Customer data
• Manage relationships with vendors (agencies, panels, etc) including contracts and cost negotiations
• Contribute to a team culture of experimentation and innovation

BASIC QUALIFICATIONS

• Bachelors or advanced degree in Economics, Statistics, Engineering, HCI, Business Analytics or related field
• 7+ working years in consulting, strategy, insights market research, UX or analytics related role
• Strong analytical skillset- In depth understanding of advanced statistical techniques and methodologies as well as simple linear regression analysis, multivariate regression analysis and proficient in building models that can efficiently describe and summarise data.
• Experience with large scale end-to-end project management
• Excellent organizational, interpersonal, and communication skills (both written and verbal)
• Self-starter - Able to thrive in a diverse and geographically dispersed team
• Ability to translate technical aspects of analysis and metrics into actionable insights for both technical and non-technical stakeholders
• Excellent data driven storytelling skills – you create compelling, well written narratives stemming from the data.

PREFERRED QUALIFICATIONS

• Experience with tracking and benchmarking research techniques
• Experience with Tableau, SPSS, R, Python, SQL or equivalent is not required but a strong plus
• Fluency with visualization tools (Tableau, QlikView, Power BI, etc.) – ability to create interactive, user-friendly and compelling dashboards and reports.
• Third party vendor/research partner management contract negotiation experience
• Experience with conducting research for innovative, technological products
• Fluency in more than 1 languages

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.