JOB SUMMARY

Engage in proactive and reactive media relations to enhance and defend the Charter and Spectrum brands. Execute the company’s corporate social responsibility strategy in local markets. Provide regional internal communications support through the creation of content and leadership consultation. Serve as backup to Sr. Director of Field Communications.

MAJOR DUTIES AND RESPONSIBILITIES

• Promote all aspects of the Charter and Spectrum brand in local news markets, including products and services, jobs and employment, stores and facilities, networks and technology, and community investment.
• Build and establish working relationships with key media outlets. Defend the Charter and Spectrum brands in local news outlets in coverage focused on negative or contentious aspects of the business, including service outages, regulatory compliance issues, employee issues and customer service issues.
• Produce multiple materials, including news releases, and manage numerous projects simultaneously under deadline pressure.
• Maintain news outlet distribution lists.
• Contribute content to Charter’s intranet, Panorama, and other internal communications vehicles on company initiatives in the region.
• Actualize the company’s corporate social responsibility strategy through collaboration with national and local partners and charitable organizations to maximize the impact of Charter’s investment of time, talent and financial resources to strengthen the communities in which we do business and in which our employees live and work.
• Develop an extensive fluency in Charter and Spectrum offerings, policies, messages and competitors.
• Interact with employees in all business disciplines and at all levels in the company.
• Perform other duties as requested by Supervisor.

PREFERRED QUALIFICATIONS

Skills / Abilities and Knowledge

• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, media in person, on the phone, and by written communications in a clear, straightforward, and professional manner. Ability to read, write and/or speak Spanish a plus but not required.
• Ability to use personal computer and software applications (i.e., Microsoft Word, Excel and PowerPoint. Experience with Meltwater, Cision or other media communication platforms a plus)
• Excellent writing and media relations skills required; AP style preferred
• Ability to attend to detail
• Ability to communicate with all levels o