JOB SUMMARY

Engage in proactive and reactive media relations to enhance and defend the Charter and Spectrum brands. Execute the company’s corporate social responsibility strategy in local markets. Provide regional internal communications support through the creation of content and leadership consultation. Serve as backup to Sr. Director of Field Communications.

MAJOR DUTIES AND RESPONSIBILITIES

• Promote all aspects of the Charter and Spectrum brand in local news markets, including products and services, jobs and employment, stores and facilities, networks and technology, and community investment.
• Build and establish working relationships with key media outlets. Defend the Charter and Spectrum brands in local news outlets in coverage focused on negative or contentious aspects of the business, including service outages, regulatory compliance issues, employee issues and customer service issues.
• Produce multiple materials, including news releases, and manage numerous projects simultaneously under deadline pressure.
• Maintain news outlet distribution lists.
• Contribute content to Charter’s intranet, Panorama, and other internal communications vehicles on company initiatives in the region.
• Actualize the company’s corporate social responsibility strategy through collaboration with national and local partners and charitable organizations to maximize the impact of Charter’s investment of time, talent and financial resources to strengthen the communities in which we do business and in which our employees live and work.
• Develop an extensive fluency in Charter and Spectrum offerings, policies, messages and competitors.
• Interact with employees in all business disciplines and at all levels in the company.
• Perform other duties as requested by Supervisor.

PREFERRED QUALIFICATIONS

Skills / Abilities and Knowledge

• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, media in person, on the phone, and by written communications in a clear, straightforward, and professional manner. Ability to read, write and/or speak Spanish a plus but not required.
• Ability to use personal computer and software applications (i.e., Microsoft Word, Excel and PowerPoint. Experience with Meltwater, Cision or other media communication platforms a plus)
• Excellent writing and media relations skills required; AP style preferred
• Ability to attend to detail
• Ability to communicate with all levels of management and company personnel
• Ability to prioritize, organize effectively and handle multiple projects and tasks
• Ability to maintain confidentiality
• Ability to work independently
• Knowledge of television, internet and phone products and services, as well as those of our competitors in industry
• Ability to analyze and interpret data
• Understanding of corporate social responsibility and charitable giving
• Demonstrates internet research ability

Education

Bachelor's degree in Journalism, Communications or related field or equivalent experience

Related Work Experience

5+ years in communications-related position

WORKING CONDITIONS

Office environment

Regional travel as required

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.