At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

The Senior Manager of Salesforce Delivery and Platform Management leads and directs the platform implementation and integration of new functionality on Cox Salesforce platform (CCRM).  This includes working with technology team to determine strategies; planning and executing software implementation strategies.  Additionally, this position works closely with Cox internal and external partners to define delivery requirements, develop project plans for implementation, and coordinate deliverables across technology and business teams. 

Responsible for providing ongoing management and relationship management for third-party vendors and internal delivery teams.  This role typically oversees the performance of other managers and specialists. In addition, this role must maintain extensive business knowledge with comprehensive understanding of the organization and functional areas supported by this role.

The ideal candidate will have considerable experience release management, operations management, developing and leading large and complex IT implementation programs; a people leader who is technically sound, with the proven ability to lead a highly technical team.  The right candidate will have experience in leading, mentoring, coaching, and developing others.

Primary Responsibilities and Essential Functions

Provides management, leadership and oversight to team consisting of local FTEs and offshore 3PL vendor specialists and managers to implement SFDC platform and integration with other existing Cox platforms.

Coaches and develops assigned resources to maximize strengths and develop strong, collaborative partnerships within the Technology organization and across business functions.  Advises and coaches team members on priorities, best practices, problem solving, technical direction, and standard methods.

Drives implementation of agreed upon strategy, seeking to achieve the effective implementation and use of best practices.

Partner with Business & Technology teams to define requirements, dependencies, deliverables, and timelines in support of new and existing functionalities.

Vendor Management: Define and manage vendor KPIs and other control metrics through reporting, initiating process improvement measures when processes operate outside of limits.

Develop and maintain strong relationships with leadership and stakeholders.

Proactively identify potential issues and risks developing mitigation strategies early in the project.  Consequently, identify and address unforeseen issues in a timely manner escalating to leadership with the appropriate level of documentation as required.

Qualifications

Minimum

7 or more years of experience required in related field (i.e., Software delivery, Vendor Management, Product and Project Management, etc.)

5 or more years of experience if candidate possesses an advanced degree

Software Engineering or Software architectural background 

Experience in delivering in an Agile methodology, preferable Safe Agile

Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout the organization

Strong analytic skills; Software Architectural background

Strong budgetary skills; experience with controlling multi-million project budgets

Ability to manage multiple projects, deliverables, and milestones

Executive Presence:  Be a clear and consistent communicator with the team and leadership

Strong verbal and written communications skills

Salesforce knowledge and experience, (Sales & Marketing clouds, Field Services, Service cloud)

BS/BA degree in related discipline strongly desired (Engineering, Technology, Business, etc.)

Preferred

MBA preferred

5 or more years of experience in a management and leadership role of 3PL and FTE resources, preferred

Salesforce knowledge and experience, (Sales & Marketing clouds, Field Services, Service cloud)

SFDC certifications a plus

Software Engineering or Software architectural background

Experience in implementing, releasing, and maintaining Salesforce Vlocity

Experience with Copado DevOps

Experience in all phases of the SDLC

Experience in Vendor management

Experience working in a multi-vendor delivery matrix team

Experience in telecommunications industry desired

Technical Operations or Release Management experience; managing a complex integrated environment

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.