At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Job Title:  Sr. Manager, Technology SUMMARY

This role will be central to working with sales leadership on the business team and other platform owners in the Business Support Systems group to prioritize, plan and deliver software capabilities within the residential sales agent desktop (ICE), the residential catalog that supports ICE (PLM), and the order management solution in Salesforce that supports Cox Mobile. This position is responsible for ensuring that the technical implementation of new capabilities in the agent desktop are in alignment with the overall digital transformation strategy for the Business Support Systems group and supports other applications as appropriate. This position will be responsible for managing a team of developers, providing technical guidance on solutions, driving delivery standards and enabling continuous improvement in operations.   The ideal candidate will have demonstrated experience in driving the design, development, delivery and operationalization of software applications that support agent users and business processes.  Strong interpersonal skills that allow for developing exceptional relationships with various business, technical and operational departments is essential.  Experience in Customer Relationship Management (CRM), Configure Price Quote, Product Catalog and Order Management capabilities is highly desirable.  

RESPONSIBILITIES

Provides technical leadership and execution of technology solutions, ensuring support of the company's business objectives

Oversees three agile delivery teams and one operations team and manages regular (monthly) deliveries to users

Works directly with Marketing and Sales to understand business strategy and priorities and ensures alignment of delivery plans

Focuses on continuous improvement and drives the team to increase platform reliability as well as the speed and flexibility of the tools to enable a faster time to market for new products and capabilities

Works directly with project stakeholders and other technology platform owners to ensure that external project requests are managed through the intake and delivery process and that the requirements and objectives of those projects are delivered on time and within budget

Takes a business process/business value approach to identify, propose, and influence end-to-end technical solutions beyond the boundaries of the applications they own to solve business problems

Acts as a hands-on participant in the Agile development process to ensure business requirements and architectural designs are effectively translated into delivered software capabilities

Manages, guides, and grows a team of developers & architects, deploying their talents to solve business problems while creating an environment that progresses their careers and is exciting to be a part of.

Qualifications:

QUALIFICATIIONS MINIUMUM

7+ years of experience required in a related field (software development, web technology, commercially deployed software services).

BS/BA degree in related discipline strongly preferred (computer science, engineering or related field).

Experience managing a customer facing software development team including a strong understanding of Agile software development in a CI / CD environment. 

Excellent soft skills required such as: interpersonal, leadership, communication, presentation, and collaborative skills to work effectively with cross-functional teams throughout the organization.

 Experience managing relationships between business, development and relevant technology departments.

 Strong focus on software architecture best practices with demonstrated experience leading the design and development ocapabilities that span multiple applications and teams.

 Ability to frame or translate complex technical concepts across various audiences.

 2+ years of experience leading & managing a development team.

 Demonstrated ability to think strategically about business, product, and technical challenges.

Preferred

Experience in telecommunications industry desired.

Experience with cloud-based development and infrastructure practices.

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.