JOB SUMMARY

The Senior Manager, Technical Lead position will play a crucial role in the evolution of the Self-Service Products and Platforms (SSPP) team as we evolve to a more multi-disciplinary, outcome-focused organization. Accountable for delivering software solutions within the broader SSPP organization, the Technical Lead will, over time, seek to invest in their organization’s ability to consistently meet both external stakeholder and internal team needs. This role will be responsible for developing a high performing organization by creating and fostering an iterative and continuously improving environment.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently supports all efforts to simplify and enhance the customer experience.

Plan, develop, and deliver software solutions, within budget and pursuant to defined requirements.

Work cross-functionally to manage new projects and priorities, constantly validating that the team is aligned and focused on delivering outcomes.

Responsible for their team’s technical execution and final decisions for all software solutions developed and delivered (includes epic and story development and estimation, adherence to defined Definition of Done, strategic processes, automated test development and execution). Additionally, contribute to the technical execution and final decisions for all software solutions created (includes product definition, user experience and information architecture, software architecture, software design, testing, automation, analytics and instrumentation).

Responsible for the quality and performance of all software solutions created.

Develop an organization that supports outcome-based delivery, resolving technical debt, responding to production issues, improving quality, and investing in predictability.

Collaborate with internal and external organizations to receive input and to build alignment on Technical execution of solutions.

Leverage centralized organizations and functions appropriately and where it brings increased efficiency to the team.

Align team to program-wide standards, such as instrumentation, universal design, brand and experience consistency.

Build, maintain, and iteratively improve a high-performing team, leveraging metrics to measure and communicate success as well as areas for improvement.

Manage high performing teams by leading, developing, training and providing effective coaching to attract and foster talent.

Upholds team operating rhythm to enable data-driven iterative improvement. Ensures that the team is changing and iterating as a cohesive, inclusive unit.

Develop and operationalize a communication plan that ensures alignment with internal and external teams.