Virtustream customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Virtustream deliver on all our promises. We also work closely with Sales and other Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Senior Manager of Service Delivery on our Virtustream team.

What you’ll achieve
As a Senior Manager of Service Delivery, you will be responsible for a set of accounts steady state service delivery. You will oversee ECSAs, Presentation engineers, ODBAs, etc. to ensure that our customers receive high touch services. You will be responsible for ongoing relationship building with customer leaders. You also will be responsible for maintaining your teams career progression roadmaps and creating a 'winning culture'.

You will:

• Be the senior leader contact for a set of Virtustream's Epic customers
• Manage a team of engineers to ensure work satisfies our customers desires and contractual obligations
• Lead a team and be responsible for helping them with career growth and planning
• Work with the Director of the Healthcare Services team on strategical and tactical plans for the future of the organization
• Work with the Director of the Healthcare Services team to build a great culture where the team wants to continue their career

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 3 + years experience as a people manager or leader
• 5 + years’ in a services or delivery environment
• 5 + years experience with the technical side of Epic & EHR environments

Desirable Requirements

• One or more Epic certifications
• Experience leading large projects
• Experience working with customer leadership & executives