At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

•            Assign inside support responsibilities to team of Dealer Services Coordinators as appropriate for the locations and ensure duties are effectively executed by team.

•            Ensure that team represents the Dealer Sales Lane at the location on sale days – promotes additional Cox Automotive products, accepts and solicits reserve numbers from Dealers, assigns run numbers, reps vehicles on the block, works “IF” counter, upsells products and services, etc. 

•            Partner with department managers, field sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and/or is posted on OVE; also responsible for ensuring vehicles are re‐ran if needed.    

•            Work directly with clients onsite and offsite, via email & phone to ensure expectations are met and service issues are resolved.

•            Set an example of professionalism and sincere appreciation for the business relationships that have been established amongst the clients and Manheim.

•            Address any findings of unethical behavior and/or failure to adhere to CAI’s policies and procedures.

•            Serve as the point person for resolution of client issues at the location in partnership with field sales.

•            Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.

•            Represent the perspective of Auction partners in development of OVE.com, Simulcast       and Manheim.com business practices, processes and policies.

•            Lead the education of clients on Online Vehicle Exchange, Simulcast, Manheim.com and other Manheim services, including MMR, to ensure Manheim sets realistic dealer expectations on selling cars.  Provide assistance and training in usage of all products. 

•            Maintain communication with other departments and management team providing relevant information to coordinate activities of the department and ensure high quality of service to both internal and external clients.

•            Support the development, deployment and maintenance of department policies, practices and procedures.

•            Train and ensure support staff is compliant with standard business practices in order to provide a consistent high quality facilitation of services within the marketplace.

•            Assist in development and reporting of accurate and efficient key business drivers as well as the review of Quality Assurance, Transactions, Service Levels, and other key department metrics for all online channels.

•            Participate in operational process development and implementation of projects.  Will require knowledge of auction operations, problem solving skills, leadership skills, effective meeting skills, ability to work in groups, and the ability to provide constructive feedback.

•            Lead and work on strategic projects for the Operating Location for online transaction fulfillment.

•            Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective client service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement. 

•            Manage the counseling and disciplining of team members, evaluate team member job performance and conduct performance appraisals.

•            Effectively lead the team at the location by setting an example in behavior, championing Cox values and ensuring that all team members are treated with respect.

•            Enforce all company policies and procedures related to team member and client conduct.

•    Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high quality client service and support.

•            Perform other duties as assigned.

Qualifications:

•            BA/BS degree in related field and 7+ years of related experience with at least 1 year experience in a management or lead role; or an equivalent combination of education and work-related experience.

•            1-3 years of previous management/supervisory experience or 2-4 years of customer service or sales support experience strongly preferred.

•            Excellent leadership and supervisory skills.

•            Strong customer service orientation.

•            Excellent communication (written and verbal) and interpersonal skills required.

•            Ability to work in a   high performance, fast-paced team environment. 

•            Solid computer skills, including ability to use Internet and MS Office effectively.

•            Ability to adapt to and work effectively within a constantly changing environment.

•            Excellent customer service and problem solving skills.

•            Ability to sit or stand for prolonged periods of time. Ability to perform repetitive tasks.  Manual dexterity.

•            Vision abilities required include close, distance and depth perception.

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.