Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

The Adobe Experience Cloud business has over $1 Billion in subscription revenue annually.  The Retention Response Team’s mandate is to improve the overall retention of these existing customers. 

Success Services Team Consultants work to resolve customer challenges and to greatly improve customers’ probability of renewing and maintaining their Adobe suite products.  The focus will be at-risk customers who are struggling with the use and/or value of the Digital Experience solutions, requiring creative problem solving to help them better realize and understand the value of their Adobe investment.

The Digital Strategist Consultant is part Marketer, part Consultant, and part Technologist. As a Digital Strategist, the Consultant will bring real-world marketing transformation experience and marketer-to-marketer trust to our customers as well as deliver Strategic Services that complement the Success Services technical recommendations.

The consultant will collaborate with other technical consultants on the Success Services Team to analyze and assess customer needs and challenges.  The Digital Strategist will arrive at complimentary recommendations for such things as organization structure, change management, governance, omni channel marketing strategy and optimization, advanced use case activation for integrated solutions, and define a roadmap for continued transformation of their marketing strategy in support of their Adobe investment.

The Role

We are looking for an individual with high initiative, a strategic approach, and customer experience strategy talent.  Senior Digital Strategist is a digital-native professional with experience designing and executing consumer experiences for Adobe customers.  This leader role will focus on Organization Development & Organizational Effectiveness programs for Adobe customers.

• Good executive presence and communication skills, ability to engage and inspire senior executives and stakeholders.  Including leading senior executives through strategic dialog on key challenges, strategic options, and possible outcomes.
• Lead and drive complex cross-functional teams towards clear, efficient, and accountable decision making and customer value delivery.
• Create and implement new organizational models and change management strategies/plans that maximize stakeholder adoption and usage while minimizing resistance.
• Develop strategies that address client’s organization capability evolution, cultural advantage, and technology fitness. 
• Drive discovery, research and analysis on customer operating models to identifying change barriers, critical KPI identifications and cultural shifts needed for success.
• Synthesize client findings into presentations of strategic narratives and conclusions appropriate for all levels of client leadership.
• Collaborating across multiple functional domains (Adobe and customer) fluently and easily, and leading difficult conversations to logical and objective conclusions with an action plan to move forward.
• Drive discovery, research and analysis on customer operating models to identifying change barriers, critical KPI identifications and cultural shifts needed for success.
• Provide operational growth strategies that align to customer KPIs and desired business outcomes.  Create, communicate and evangelize customer scale plans to drive ongoing value and growth.
• Evolve Adobe Customer Solutions OD/OE capabilities to remain a relevant offering and deliver customer value. 
• Lead, coach and mentor Digital Performance Strategy team members on the OD/OE capabilities and customer leadership.

Experience

• 5 years or more with progressively advancing relevant work in implementing Organization Development & Organizational Effectiveness programs
• Experience leading and delivering on medium to high complexity change management projects and experience in leading customers through enterprise-wide digital transformations, and/or strong experience in Organizational Change Management for large, complex, multi-geography initiatives with a consultancy or internal consultancy within a large global organization
• Willingness to travel based on client needs, pandemic considerations are in place at Adobe.
• MBA or equivalent advanced degree

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.