JOB SUMMARY

Responsible for both divisional and national product deployments. Supports server software installations performed by development, test, and deployment teams. Perform production support tasks including troubleshooting of system and data issues for both divisional and national systems. This role will be in direct contact with the Production Engineering support team and be the first line of contact for production issues.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently supports all efforts to simplify and enhance the customer experience.

Works with developers, testers, and deployment teams to create software deployment plans

Writes and updates automated scripts for installation of server software products

Configures necessary hardware or virtual machines and operating environments as needed

Works with developers and hardware teams to update infrastructure and OS for applications

Performs production installations and upgrades of server software products

Works with developers and infrastructure teams to install or upgrade third party software

Monitors a system’s performance, and reliability as well as the daily data processing

Being a competent problem solver who can identify and resolve complex issues as part of a team

Mentors less experienced engineers

Participates in project-related stand-up meetings

Reviews and provides feedback for all external facing user documentation, including on-line help

Provides documentation support as necessary

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge:

Extensive experience packaging and delivering software to a production environment.

Well-versed in automating software deployments using tools (Puppet, Chef, Python, Ansible).

Experience with software source control tools such as Perforce or GitHub.

Experience with Linux shell scripting environments such as bash

Ability to write clear technical documentation for use by developers and testers.

Ability to work under limited direction and handle multiple assignments simultaneously

Must possess excellent verbal and written communication skills

Should have a thorough understanding of the Agile Software Development Lifecycle (SDLC)

Should be a leader that can facilitate and build team consensus and interact with both the leadership and the implementation teams

Related Work Experience

5+ years of Dynamic scripting languages such as Python, Ruby, or Groovy

3+ years of Deploying software such as pexpect, Chef, Puppet, or Ansible

5+ years of Linux or other Unix systems

PREFERRED QUALIFICATIONS:

Skills/Abilities and Knowledge:

Understanding of robust software development processes and software configuration management policies

Experience working with agile teams utilizing scrum or kanban

Experience creating and maintaining virtual machines using VMware or other VM technologies

Experience supporting HAProxy, InfluxDB, Grafana, ActiveMQ, Artemis

Experience with Docker and deploying Docker containers

Experience with the Atlassian suite of products such as Jira, Confluence, FishEye, and Crucible

Some experience with Java programming

Education

Bachelor’s Degree or technical field or work experience.

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

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