The data analytics team will provide statistical market and economic analyses as well as thorough business and strategy analysis across the various departments of the organization. The team will be focused on business development, strategy, data analytics, reporting, operations, and market intelligence. The position will assist in the evolution of our business systems and processes to achieve business goals.

This role will interface heavily with our Aftermarket Customer Experience team and be responsible for driving the adoption of Salesforce Service Cloud through process development and enhancements including Post Contact Surveys utilizing Qualtrics. This role will also support the customer contact center’s integration and value realization of Amazon Connect call center technology.

Job Responsibilities:

•Develop actionable insights by providing analytics that support a broad range of business issues and data types by understanding business processes and how they affect and integrate with enterprise data systems and models

•Lead development of dashboards in enterprise reporting solutions (Qlik, Salesforce) including scoping data requirements, building out data model, and developing programmatic solutions with complex calculations and code that populate the dashboard elements (KPIs, Charts, and Tables)

•Work with BI resources to automate repetitive reporting processes using ETL software while maintaining data integrity through QA audits and troubleshooting

•Gathers and refines project definition, process improvement, requirements definition, and use case development with key business stakeholders for analytics projects. While also assessing existing legacy processes to suggest out of the box ideas

•Manages demand and prioritization while also maintaining documents related to data elements, relationships, data flow, dependencies, and other related interfaces

•Works cross-functionally with peers acting as liaison between technical and business departments in developing dashboards and other BI related solutions

•Perform complex data analysis to identify and recommend opportunities to increase revenue or processes based on intel, customer insights, market, and macro-economic regression correlation studies relative to aftermarket truck data and outside sales for the organization

•Professional level SWOT analyses for various customers and product lines which include business case development and overall customer intelligence

•Assist strategy and in the publication of sales operation policies with Sales Leadership to drive CRM adoption

•Operations freight, labor, and burden cost focused analyses and reporting to improve statistical data for the operations segment of the business

•Drive research that will uncover additional market intelligence on individual customer and product segments

•Work with sales representatives to identify opportunities for improvement and attend sales meetings where appropriate

JOB REQUIREMENTS

QUALIFICATIONS

•Bachelor’s degree required; Masters (Statistical/Analytics) or MBA Degree preferred

•Minimum 3-5 years of Business Analyst or similar experience required

•Advanced skills in MS Excel, MS PowerPoint, MS Word required

•Working knowledge of statistical modeling (R Studio, SAS, Python) preferred

•Advanced skills in data visualization software (Qlik, Microsoft BI, Tableau) required

•Working knowledge of database design (star/snowflake schemas, normalization) preferred

•Experience with ETL software such as Alteryx or Informatica preferred

•Minimum 1-3 years of experience with CRM systems, particularly Salesforce required (Service Cloud preferred)

•Experienced with fundamentals of querying databases and database tools (Oracle, SQL, AS400, Access) required

Education Details:

Meritor is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.