JOB SUMMARY

Responsible for developing and executing formal test plans to ensure the delivery of quality software solutions for the ICOMS billing and CRM applications. Involved in test planning, writing test cases/scripts, test case automation and test execution. Works on projects of high complexity within one or more development environments. Works on multiple programs/systems as a project team member. Considered a subject matter expert for a single program/system.

MAJOR DUTIES AND RESPONSIBILITIES

Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status

Collects and analyzes data for software process evaluation and improvements, and integrates them into business processes to address the business needs

Documents all problems and assists in their resolution

Delivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners

Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Strong communicator (written and verbal): ability to read, write, speak and understand English

Ability to focus on deadlines and deliverables

Self-starter, self-motivated, driven individual

Ability to analyze and assist in resolving defects

Ability to work well with shifting priorities

Ability to work with cross-functional team of internal and external resources located onshore and offshore

Keen attention to detail

Proficient in Microsoft Office applications (Word, Excel, Outlook)

Display professional, positive, and approachable attitude/demeanor and discretion

Critical thinker, ability to negotiate with key stakeholders and maintain positive attitude

Strong organizational skills

Good understanding of quality assurance process, tools and methodologies

Understanding of database schemas and querying tools

Strong understanding of software development life cycle (SDLC)

Creative solving of technical problems to ensure the ability to translate technical requirements into test plans

Ability to lead a team through effective delegation, training, and motivation

Ability to track multiple test efforts simultaneously and to be able to synthesize the results in fast paced environment

Proficient in using HP Test Suite or other Testing Tools

Strong analytical and problem solving skills

Strong understanding of test automation framework and tools

Education

BA/BS in Information Technology, Computer Science, or related field or equivalent combination of work experience and education

Related Work Experience

5+ years of System development, business/systems analysis, testing, and/or business

3-5 years of Testing cable or telecommunications billing applications

PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge

Testing Certification ISTQB Foundation Level preferred

ITIL Foundation Certification

WORKING CONDITIONS

Office environment

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

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