The Specialty Network Manager is responsible for oversight and growth of the Behavioral Health (BH) network and leads the BH network team. The individual will ensure a best in class experience for providers, customers and clients. The ideal candidate will be a self-starter, strong communicator, results oriented, and problem solver. This individual’s responsibilities include strategic capacity planning and oversight of day-to-day operations involving all aspects of the provider lifecycle from recruitment, onboarding, engagement and ongoing support such as process improvements and technology enhancements.

Responsibilities

• Develop near-term and long-range network plans to support network growth through internal initiatives or expansion and help set priorities to achieve operational objectives that emphasize quality, process improvement and patient access

• Analyze current network coverage and forecast future network capacity to identify gaps to scope recruitment campaigns or scheduling optimization

• Leverage qualitative insights and quantitative data to understand network strengths or opportunities and create executive presentations to sharing assessments of business drivers or improvement projects

• Build strong provider relationships, solicit feedback and recommend engagement initiatives or outreach campaigns to continually enhance the experience

• Collaborate cross-functionally with internal stakeholders and provide strategic input for growth opportunities, operational improvement initiatives, product enhancements and service line development

• Represent the MDLIVE brand and develop deep understanding of services to articulate the value proposition for providers and identity/manage external partnership opportunities

• Responsible for leading and coaching a team

• Monitor key metrics and develop new metrics to measure success

• Lead special projects as assigned

Qualifications

• BA in Communications or related field required

• 5+ years of experience in the healthcare field, especially in supporting and/or working with physicians is ideal (but not required)

• 2+ years of experience in customer service or operations

• 2+ years of experience managing teams, preferred

• Demonstrated ability to collaborate and lead people at various levels

• High energy and charismatic personality

• Strong communication skills, including both verbal and written

• Experience with Microsoft Office

• Experience leading improvement initiatives involving analytical and problem-solving skills

• Strong organizational skills

• Detail oriented

This role is Flex/WFH which allows most work to be performed at home or on occasion at a Cigna office location.  Employees must be fully vaccinated against COVID 19 if they choose to come onsite.

For this position, we anticipate offering an annual salary of $61,400 - $102,300, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we’ll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the “Life at Cigna” tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.