The Specialist Support Analyst programs and configures software to meet business needs. Under limited supervision, this job identifies and analyzes business software needs, writes complex code to optimize the performance and efficiency of the organization's information technology (IT) platform and infrastructure and conducts testing to ensure programs are functioning properly. This job is considered a subject matter expert in the applications development and support area.

Key Responsibilities and Duties

• Interprets written business requirements and technical specification documents to design and develop advanced technical solutions that meet business needs in financial industry.
• Collaborates with information technology (IT) and business partners to design, develop, and troubleshoot end-to-end technical solutions.
• Performs complex coding to written technical specifications.
• Tests the resulting coding components in accordance with company standards and as defined in approved testing plans.
• Investigates, analyzes and documents reported defects and raising issues as appropriate.
• Analyzes run time profiles to debug errors that may exist and performs maintenance programming and correction of identified defects.
• Solves complex defects that arise through own work or the work of others
• Manages large application development and software processes, along with guiding and mentoring lower level professionals.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8IC

Hadoop Prod Support (Senior Associate) : 1 role, Pune or Mumbai

Job Profile :    

1.       Extend Production Support in L2 / L3 capacity. Being able to efficiently debug and troubleshoot production issues

2.       Evaluate existing data solutions, write scalable ETLs, develop documentation, and train/help team members.

3.       Collaborate and work with business/development teams and infrastructure teams on L3 issues and follow the task to completion.

4.       Participate & provide support for releases, risks, mitigation plan, regular DR exercise for project roll out.

5.       Drive Automation, Permanent Fixes to prevent issues from reoccurring.

6.       Manage Service Level Agreements

7.       Bring continuous improvements to reduce time to resolve for production incidents

Perform root cause analysis and identify and implement corrective and preventive measures Document standards, processes and procedures relating to best practices, issues and resolutions

10.   Constantly upskill with tools & technologies to meet organization’s future needs

Be available on call (on rotation) in a support role Effectively manage multiple, competing priorities

Technical Skills:

Primary :

1.       Extensive experience developing/supporting complex solutions on Snowflake warehouse.

2.       Hands on experience in message streaming (Kafka, Mule etc.)

3.       Solid knowledge of relational database platforms (Teradata, Oracle) and languages (SQL, PL/SQL).

4.       Proficient in Unix & Shell Scripting

5.       Solid knowledge on AWS & Cloud ecosystem

6.       Experience configuring big data solutions in a cloud environment AWS.

Secondary  :

1.       Experience/knowledge using cloud storage and computing technologies such as Snowflake.

2.       Experience/knowledge of Talend is a plus

3.       Experience in building logical and physical data models for enterprise data warehouse (EDW) and deep expertise in dimensional modelling, ETL, API integrations, and data governance.

Soft Skills :

                Team Player – ability to work in global team environment. Partner with Development, Infrastructure teams and Peripheral Systems and business users.

                Flexible to pick up conflicting priorities

                Ability to work under pressure to deal with Production Priorities

                Upskill & Upgrade self as per strategic roadmaps

                Good Communication skills

                Demonstrate ownership and great sense of urgency for production issues

                Ready to work during weekends as well as in shifts as per needs (no night shifts)