Job Description:

Stock Plan Services is looking for interested applicants who are fluent in Spanish to join the team in Salt Lake City.

Join a team that's an industry leader in innovation and invests in you with key product and service offerings, groundbreaking technology, and a world-class platform.  We empower professional growth, flexibility and support a culture of diversity and inclusion along with work life balance. This brings a feeling of togetherness in the Fidelity family that  enables long-term success for you and our clients.  Your desire to grow and learn within the industry will open the door to a career path full of professional rewards.

We know you will inspire client dedication and engagement to develop long-lasting positive relationships with Fidelity.

The Expertise We’re Looking For

Customer service experience

Proficiency in Spanish as well as strong English skills

FINRA Series 7 and 63 preferred, OR ability to acquire upon hire (paid training & support provided)

Ability to work overnight schedule to meet the needs of our Asia based participants 

The Purpose of Your Role

As an associate in Stock Plan Services, you will partner with Fidelity Workplace Investing to service our participants at the highest level possible.  As a multilingual Stock Plan Associate you will be expected to provide live language support to our international participants in English as well as in Spanish .

The Skills You Bring

Your keen interest in the financial services market, economy and industry trends

You have robust influencing, consulting, and communication skills.

Your experience delivering outstanding customer service in a metric-oriented environment

You thrive in a fast paced, challenging, and evolving team-oriented environment

You have a strong aptitude for embracing new technology and the ability to simultaneously leverage multiple systems and resources to find the answers you need.

You have a desire to coach fellow associates on call quality in Spanish .

You are capable at managing risk in a foreign language, including monitoring peer calls for compliance with industry standards.

The Value You Deliver

Engaging with customers while providing outstanding service when they call in to our regional center.

Responding to inquiries and requests for information and assistance with their stock plan accounts.  This includes the description of account features, communicating account balances, and executing efficient and accurate trades.

Partnering with other business units and roles within the organization to help with additional customer needs, and ensuring continuous process improvements.

Educating and empowering our customers through insightful conversations while leveraging online resources to discuss Fidelity’s wide range of products and services.

Partnering with our participants to help them achieve their financial dreams

How Your Work Impacts the Organization

Our associates engage with employees of companies that have received deferred compensation. You will be educating stock plan participants on all aspects of their compensation and awards along with completing trading and service needs. Our ability to make a difference with participants is the hallmark of SPS and a competitive advantage for Fidelity in the marketplace.

Certifications:

Series 07 – FINRA

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award(opens in a new tab), we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working(opens in a new tab).”

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.