Job Summary:

Responsible for providing exceptional guest service while providing massages/other related services to guests for therapeutic and remedial reasons, administering body conditioning treatments by applying various approved substances to the guests body.

$1,500 Hiring Bonus (First payment after 90 days = $375 and Second payment after 150 days = $1,125)

To be eligible for the sign-on bonus, cast members must be in the position continuously for at least 90 days after hire and be employed by The Walt Disney Company at time of payment. A cast member is hired after the successful completion of Disney Traditions or one full day of employment. To be eligible for an incentive bonus after 150 days, cast members must remain employed in the position continuously for at least 150 days and be employed by The Walt Disney Company at the time of payment. Payments will be made approximately two weeks after the 90 and 150-day milestones, respectively. Bonus payments are subject to applicable taxes and other legal withholding. Disputes concerning eligibility to a bonus payment shall be resolved by Disneyland Recruitment in its sole and absolute discretion. The incentives offered herein are subject to change at any time, with or without notice. Cast Members hired prior to January 23, 2022 or after May 22, 2022 will not be eligible for an incentive award.

Responsibilities:

• Provide consistent professional massage treatments in accordance with Spa protocols and accepted certification practices
• Ability to properly apply alcohol, lubricants and other substances to the guests body
• Ability to massage body by properly kneading, rubbing and stroking the flesh to stimulate circulation, relax tight muscles and provide other beneficial effects
• Properly care for equipment and us proper amounts of products to be cost effective
• Possess complete knowledge of all services and products while educating and training guests.
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
• Perform prep work and properly clean and restock room as required
• Actively promote spa, treatments, services, sessions and retail as well as programs and promotions
• Handle guests questions and concerns professionally and courteously
• Provide accurate and immediate responses to all requests by guests ensuring complete guest satisfaction
• Regularly attend/participate in and support ongoing training to continue to be knowledgeable about current spa trends
• Must be able to perform all massage treatments offered by Resort spa

Basic Qualifications:

• Licensed Massage Therapist with State of Hawaii
• Must have enthusiasm and possess excellent guest service skills
• Excellent communication and listening skills
• Previous experience in a Spa or Hotel environment
• Previous experience with ability to handle difficult/sensitive situations with minimal/no supervision
• Ability to confidently utilize service recovery methods
• Proactive in anticipating guest needs
• Knowledgeable about Resort and surrounding area
• Must be at least 18 years of age to be considered for this role

Preferred Qualifications:

• Previous Massage Therapist experience preferred
• Basic computer knowledge
• Knowledge of Hawaiian/Japanese language preferred
• Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

Benefits includeTuition Assistance, Healthcare Coverage, Weekly Pay, Free Cast Meals, Free Parking and more!

Additional Information:

SCHEDULE AVAILABILTY

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.

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IMPORTANT:

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Keyword: Aulani Casting

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