In Mixed Reality, people—not devices—are at the center of everything we do. Our tech moves beyond screens and pixels, creating a new reality aimed at bringing us closer together—whether that’s scientists “meeting” on the surface of a virtual Mars or some yet undreamt-of possibility. To get there, we’re incorporating groundbreaking technologies, from the revolutionary Holographic Processing Unit to computer vision, machine learning, human-computer interaction, and more.  

The Mixed Reality Engineering team provide engineering support for customers, partners, and developers through Microsoft’s scaled support channels and connect our engineering teams directly to these audiences. We then leverage this experience to improve product roadmap and ecosystem support.  

If you are passionate about groundbreaking Mixed Reality technology and want to work on a team dedicated to a culture of inclusion, growth mindset, collaboration, and excited to lead the direction of Mixed Reality commercialization, please apply. 

Responsibilities

Mixed Reality Solutions Support Engineer provides technical guidance to clients and orchestrates the interaction between clients and Microsoft resources to drive new opportunities, demand generation, digital transformation, and the mapping of industry/business scenarios to Microsoft Mixed Reality solutions. Drives conversations with clients to present the strategic value of Microsoft solutions and act as a trusted technology advisor both internally and externally with technical and/or business decision-makers. Gathers insights about client business and leverages existing architecture approaches to achieve Microsoft’s agreed commitments to clients.

Responsibilities:

• Represent product to both breadth and depth audiences and serve as a bridge to translate common customer needs and engagement approaches that scale 
• Define plans (often with a quick experimentation approach: hypothesize, test, feedback) and relentlessly prioritize across several competing objectives to make the optimal use of time and resources 
• Effectively collaborate, build relationships, and influence team members to achieve business objectives. 
• Lead partner on-site new tech partner engagements to drive adoption and influence product road map with internal engineering teams. 
• Understand our customers, their industries, and their business needs to drive insights within the product team and turn data into customer-centric plans. 
• Coordinates, diagnoses, and troubleshoots the delivery and operations of Mixed Reality solutions and end-user technology support services at a local and/or global level, both in-person or remotely. 
• Drives timely resolution of incident & problem escalations on behalf of end-users to appropriate technical teams and/or managers. 
• Supports and maintains effective relationships with users and managed stakeholders as a trusted advisor. 
• Develops, documents, and implements standard operating procedures and end-user service guidelines relating to technology support and deployment. 
• Seeks opportunities for continuous service improvement, proactively identifying and mediating issues for end-users and larger infrastructure. 
• Drives efforts to build and support design processes, tools, and automated support solutions. 

Qualifications

• 4+ years of experience leading program definition, engineering, customer management, strategy, and delivery in complicated problem spaces 
• 2+ years of experience working through a complete product cycle, from initial design through post-release support, across functions. 
• 1+ years of developing AR/VR applications or prototyping these applications in Manufacturing, Automobile, Health, Defense, etc...
• Experience with product/pre-sales/solutions/business planning in AR/MR: Drive market opportunities and partner with Hardware, Software, Marketing, Sales, Operations, Legal, Finance, and Business Planning to deliver business outcomes
• Outstanding written and verbal communication skills. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.