Position Summary

SOLUTION DELIVERY MANAGER

The Deloitte Solution Delivery Manager is responsible for the successful delivery of customer commitments. The SDM manages a complex array of customer engagements including managed services, consulting, and training. SDM responsibilities span a diverse range of government and corporate clients.

Job Duties:

• Be the voice of Deloitte customers
• Monitor and manage all facets of global client commitments
• Responsible for overall success of client engagement
• Ability to learn and adapt to rapidly changing cybersecurity landscape impacting global operations for Fortune 100 companies
• Work with operational owners and managers to identify issues, performance levels, and potential improvements
• Develop and promote key metrics and reporting for the service to measure and publish results over time
• Develop project plans, holding key stakeholders accountable to project dates and timelines
• Work closely with sales staff and operational teams to develop level of effort estimates for proposed client engagements
• In conjunction with other business operations partners, responsible for internal ops briefing of responsible personnel, including creation of appropriate briefing material based on Statement of Work
• Responsible for all aspects of client engagement, including initial briefing, operational scheduling, schedule adherence, expense reporting, expense adherence, time record approval, expense approval, and project close-out
• Continually adjust level of effort estimates based on actual labor spend to refine overall process, driving organization to industry standard
• Analyze all data to ensure service level agreements and performance standards are maintained and customer requirements are consistently met
• Enforce and improve the operational systems, processes, and policies to support client deliverables
• Identify and resolve issues and conflicts across the operational organization

While up to 25% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.

Requirements:

• At least 5 years’ experience in Service Delivery, Customer Success, or Technical Account Management within the consulting field
• Proficiency in MSSP or Managed Service Provider technology and best practices
• Bachelor’s degree in computer science, information management, or information security
• Proficiency in ITIL standards
• Passion and ability not to settle with status quo
• Highly detail oriented and extremely organized
• Excellent verbal and written communication skills, including experience communicating with and influencing senior business executives
• Excellent presentation skills, including demonstrated experience presenting and influencing senior business executives
• Ability to handle complex customer situations and to interact with all levels of personnel

Recruiting tips

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte Advisory" means Deloitte & Touche LLP, which provides audit and enterprise risk services; Deloitte Financial Advisory Services LLP, which provides forensic, dispute, and other consulting services; and its affiliate, Deloitte Transactions and Business Analytics LLP, which provides a wide range of advisory and analytics services. Deloitte Transactions and Business Analytics LLP is not a certified public accounting firm. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. These entities are separate subsidiaries of Deloitte LLP.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available.

Requisition code: 17344