Role purpose 

• To provide impact assessment on customer change and project requests within SLA in addition to new internal demand requests as applicable. Assess and analyse technical options as required forming part of the response or guidance provided. 
• Develop the impact assessment, fully costed with an end-to-end architecture and delivery recommendation in collaboration with all impacted functional areas, finance and commercial stakeholders. 
• Lead the impact assessment response by owning the stakeholder relationships internally and externally in order to author a formal response to the customer. Engage as required with the customer stakeholders to discuss/review queries and responses to their requests.
• Maintain close contact with the PMO team to manage customer communications on status and progress towards submission within SLA.

Key responsibilities

• Lead the Impact Assessment response to our customer within SLA by managing the document creation and co-ordination with internal and external stakeholders. 
• Assess and analyse technical options, where applicable, to be formed as part of the response or guidance provided.
• Collate all the input from internal, third party and the customer to create the impact assessment. Incorporating all the costs, assumptions, risks, issues and dependencies, having taken into consideration the end-to-end architecture and delivery recommendation gathered in collaboration with functional areas, finance and commercial stakeholders.
• Maintain close contact with the PMO team to manage customer communications on status and progress towards submission within SLA, flagging risks and issues with ‘mitigation’ or ‘back to green’ plans in place.
• Engage as required with the customer stakeholder to discuss the requirements and clarifications of the overall response to a customer request, 
• Support PMO in maintaining, improving and executing Change Request and governance process.

Essential skills, knowledge, or experience 

Knowledge

• Essential: Background in IT systems including Architecture, Design, Development and test.
• Preferable: Knowledge of IT systems, core mobile networks, IoT Devices and Device Management.

Skills

• Technical option analysis
• Business engagement skills
• Solution costing and financial justification

Experience

• Working in a Telco environment within Solution Architecture 

Growth Mindset

• Flexibility in complex stakeholder landscapes within an uncertain or changing environment

Additional information

The Smart Metering team is responsible for delivering a multi-billion, multi-year programme, which is not only the largest National Critical Infrastructure project supported by Government in the UK , but also the world’s largest m2m implementation bringing significant benefit to the UK economy.
 

The role owns:

• The overall creation and completion of the template client responses to change and project requests. The impact analysis of all requests needs to have internal and third party impacts considered and taken into account for the response. 
• All responses also have to be taken through finance reviews and governance approval before submission to the client. 
• The ability to manage the details across multiple requests and within key SLA timescales as well as the skill to cover the full portfolio for dependences, assumptions, risks and issues against the individual requests is a key attribute.