Overview

The Solution Architect, ServiceNow (ESM) is responsible for the design of one or more end to end solutions, a product or a business or IT service. Works closely with cross functional business and technical teams. The individual has a balanced mix of technical and very strong business skills, working with an enterprise architect for strategic direction. The individual leads the overall technical vision for a particular platform (across all modules) or solution(s) to provide a business product or a business/IT service. The individual can make technical decisions regarding a solution, and how the technology design impacts business outcomes. The development or infrastructure teams use the information to implement the solution to meet business outcomes. The individual has very strong Director-level leadership and behavior competencies.

Specialized Skills and Technologies

Knowledgeable on the ServiceNow platform Rome release or later: service delivery products, creator workflows, app engine, and integration hub

Experience as a technical leader who documents the overall platform design and helps to analyze the impact of new requirements

Can ensure platform alignment with the business strategy

Experience providing consultative technical leadership to the platform team

Ability to create and maintain a detailed view of the existing architecture

Ability to provide architectural controls to ensure the correct technical solutions are used when delivering business solutions

Ability to resolve technical escalations, including responding to defects – Participates in process workshops

Prior experience working closely with an enterprise architecture team

Ability to assist in migrating configuration across instance

Primary Responsibilities

Deliver appropriate solutions for respective platforms

Implement platform solutions

Define and enforce application development standards across the enterprise

Ensure solutions designed adhere to enterprise architecture standards

Stay up to date on new technologies and platform capabilities

Serve as an expert in application development, database design, and/or platform (operating system) efforts, helping project teams comply with enterprise and application development policies, industry regulations, and best practices

Work with Enterprise Architects to ensure solutions are in place throughout all IT systems and platforms to mitigate identified risks sufficiently, and to meet business objectives and regulatory requirements

Communicate risks and solutions to cross functional key stakeholders

Additional Responsibilities

How technology can be used to solve a given business problem

Which framework, platform, or tech-stack can be used to create a solution

How the application will look, what the modules will be, and how they interact with each other

How things will scale for the future and how they will be maintained

Figuring out the risk in third-party frameworks/platforms

Finding a solution to a business problem

The sustainability of a solution

Minimum Qualifications

Bachelor’s Degree or equivalent work experience and education combination

8+ years of work experience in IT with experience in solutioning technology solutions to meet business needs

Expert knowledge of solution/application development issues, techniques, and implications across one or more platform including expert/deep technical knowledge in one specific platform such as SAP, Salesforce, or Microsoft

Broad experience and exposure to a single platform environment to enable the proper perspective and ability to design an application or infrastructure solution

Can explain to business leaders a Strong understanding of business' processes in order to create a cohesive vision of a usable product

Expert technical knowledge in 1 area of a platform (SAP, Salesforce, Microsoft)

Ability to analyze and solve problems

Strong team player who can work across multiple functions and disciplines

Significant people and process skills

Change Agent with Managerial Courage

Agile Delivery Values

Openness – Team and stakeholders agree to be open about all work and challenges

Commitment – Personally commit to achieving the goals of the team

Respect – Respect your team members to be capable and independent

Courage – You have courage to do the right thing and work on tough problems

Focus – Everyone focus on the work in the sprint and the goal of the scrum team; rise and fall as a team

Physical Demands

Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device

Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping

May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Southern Glazer’s Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.