They have a strong passion for the customer, ability to teach, mentor and lead the customer and/or partner to a successful implementation, in addition to achieving the customers’ target adoption goals.

 What we offer:

• Opportunity to work alongside the product engineering team responsible for the design, development and release of Dynamics 365
• An environment that fosters continuous learning of new skills and technologies
• Be part of one of the fastest growing businesses as we continue to release new capabilities for Dynamics 365
• Join an exciting, diverse and collaborative team where you will learn and teach others
• Opportunity to help shape the future product direction

Responsibilities

• Own and deliver the customers’ FastTrack service customer and partner experience. Provide guidance and advice to proactively help customers avoid issues, while removing roadblocks
• Improve the FastTrack for Dynamics 365 experience by identifying and working with other colleagues within Microsoft to get product features built, processes implemented, and policies changed, and capturing data
• Evangelize and be a “model representative” for the FastTrack Program, to others inside Microsoft including field sales staff, technical support, and engineering, to Dynamics Partners, and most importantly to our customers

Key business metrics:

• Drive customer success and adoption
• Customer and partner onboarding satisfaction
• Reduce time and cost to onboard
• Providing high quality data to help drive service improvement

Qualifications

• Deep understanding of Dynamics 365 Customer Engagement online technology
• Demonstrable experience implementing (functional or technical) and supporting Dynamics 365 or competitive solutions
• Proven experience with Data & Analytics (AI Insights, ML models)
• Proven experience in systems development, and software support or IT consulting or equivalent industry experience with Microsoft products
• Passion for customers, technology and learning. Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners
• Strong problem-solving ability ranging from conceptualization to implementation
• Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity
• Story Telling: demonstrated ability to create narratives that are targeted to partners and customers on an emotional level, delivering outcomes and a call to action
• Demonstrated leadership skills are required. Candidate should also have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others
• Exceptional leadership acumen with demonstrated success in "engaging virtual teams" with ability to influence others and ensure results
• Ability to coach and collaborate effectively with field teams, customers, and product teams to ensure customer success
• Program management experience implementing cloud technologies
• Experience using Agile Methodology or Scrum software development
• Experience implementing solutions on Microsoft Azure