As a member of Dell Technologies Services (DTS) Sustaining Engineering team the primary responsibility is to providing engineering level expertise with a focus on the Dell EMC’s XtremIO. This highly technical team provides support to manage and resolve software issues. We collaborate across L2 support team, cross functional teams to provide sustain engineering via trouble shooting, hot fixes, patches and service packs. Our approach facilitates knowledge sharing in order to provide best in industry Customer Experience. Join us to do the best work of your career as a Principal Software Engineer team

Join us as a Software Principal Engineer on our Engineering Development team in the United States (remot2) to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Software Principal Engineer, you will be responsible for sustaining engineering support of DELLEMC XtremIO Storage platform. You will also troubleshoot and resolve complex product and environment issues.

You will:

• Identify product related issues, documented issues or negative trends in field escalations

• Use our tracking systems to determine severity, priority and fix

• When appropriate transfer knowledge to cross-functional sustaining engineering teams for triage, root cause analysis and fix methods

• Leverage development engineering teams to come to root cause in field related escalations

• Manage communications and feedback to support team members, management and customers

• When necessary leads efforts in facilitating problem recreation and failure analysis of software/systems level issues.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Strong problem solving and troubleshooting skills

• Strong knowledge includes Networking, SAN, FC, IP, TCP/UDP, iSCSI, InfiniBand (Dell XtremIO a plus)

• General knowledge and application of engineering concepts

• Understanding of business environment

• Experience working on enterprise class systems and customer environments

• Ability to work in a team environment

Desirable Requirements

• Bachelor’s degree+

• Self-starter with strong self-motivation, able to work under remote management with directives limited to general goals

• Strong technical aptitude with analytical approach and tenacious problem-solving skills

• Organizational skills with the ability to handle multiple competing priorities