As part of Microsoft’s vision of redefining productivity and business processes in a mobile-first and cloud-first world, Dynamics 365 online is an emerging billion-dollar business group within Microsoft. We are building large cloud scale distributed systems to deliver customer relation managed capabilities to our customers. We deliver a true “Power of Choice” offering, where customers can either use in a fully hosted cloud environment or use their on-premises infrastructure for hosting our services. The offering provides rich out of the box platform capabilities through server, multi form factor clients, and cloud hosted services along with seamless integration with other Microsoft products like Office 365, PowerBI etc. Dynamics 365 has a mature leadership team with a strong track record of delivering world class software.

One of the key components of CRM software, with more than 400 thousand unique users monthly and growing, is Customer Service. Metrics are very important to call center businesses or contact centers while customizability and extensibility are very important to ensure that the businesses are responding to their customer issues uniquely, efficiently, and rapidly across multiple channels including Phone, Email, and social channels. We are working on building next generation customer engagement by building digital channel integration and insights-based capabilities for our customers to transform their customer engagement to the digital world.

Responsibilities

We expect the engineer on the team to:

1. Contribute on a team of engineers through own assigned deliverables and collaboration through buddy testing, code reviews while building the next generation platform and applications.
2. Be customer obsessed
3. Have product sense, good understanding of the product vision and ability to design, implement, test, deliver and maintain various features in stages to reach the end goal in an evolutionary and collaborative way is critical.
4. Be a great engineer. You will be accountable to the design, implementation, schedule, delivery, of your deliverables. Doing this in an efficient way and with high quality is a must.
5. Earn the technical respect of the people on your team. This is a technical position, and the ideal candidate should be capable of working in the code, supporting the service, and understanding at a detailed level how the software works.

Qualifications

1. Software Engineering experience with track record of driving multiple products/versions from inception to delivery.
2. Knowledge of end to end SDLC, ability to write test automation in addition to solid shipping code
3. Six+years of coding in C#, Java, C++ and/or C. Preferred knowledge in web technologies (JavaScript, CSS, HTML)
4. Experience with Microsoft Azure and other cloud services is desirable
5. Strong knowledge of computer science, algorithms, and design patterns
6. Ability to explore solutions to complex problems with a thorough design
7. A degree in Computer Science or related field, or equivalent industry experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#customercareapplications