Job summary
Would you like to join us to help shape the future of the video entertainment industry?

Amazon Video delivers ground-breaking digital video services and award-winning original programming instantly to PCs, portable devices, consoles, and TVs worldwide.

Within Amazon Video, the Subscription Retention team is responsible for ensuring that our customers always get the best value for their subscriptions and that we make them aware of the value proposition.
Today we build systems that engage with customers when a customer decided to cancel their subscription. We give customers promotional offers, ability to set cancellation reminders and a deep understanding of what they will lose if they proceed to cancel.

We now aim to build systems that will help us understand and predict customer behaviour. We will use those models to personalize the experience for customers when they want to manage their subscriptions or even before they decide to cancel.
We are a full stack team who work on data modelling technologies, middle tier services and customer facing experiences for web, living room devices (smart TVs, gaming consoles etc.) and mobile apps (iOS, Android) to our customers in 200+ countries.
We are seeking software developers to build the technologies and the customer facing experiences that will help customers keep their subscriptions.

This job will challenge you on various fronts. You will solve technical challenges in optimization, large-scale computing, distributed systems, scalability, security, and algorithms as well as work across unified tech stack that can power various client devices such as smart TVs, gaming consoles, Web and mobile devices. You will drive future solutions that will impact how we run Amazon Video worldwide by collaborating with many teams.
You should have an established background in launching distributed and/or web services for consumer-facing products, ideally experience with UX technologies such as React, a strong technical ability, excellent organizational skills, great communication skills, a motivation to achieve results in a rapidly changing environment, and, of course, a real passion for TV and film!

You will be able to see the big picture, be creative, experiment fast and positively impact millions of customers.
We are an evolving business where creativity and drive can have a lasting impact on the way video is enjoyed worldwide.


Key job responsibilities
You will engineer customer facing systems that give our customers the most compelling reasons to stay with their Video Subscriptions. You will work with partner teams and stakeholders to ensure your tech designs look around the corners, integrate well with your dependencies and can handle the scale at which Amazon operates!

A day in the life
You will work with Product owners to understand the customer experience we want to build and work on defining the prioritization of product features. You will own the tech design for which you will work within your teams and your partner teams to make the right tech decisions including trade-offs that build idempotent systems at Amazon’s scale. You will participate in reviewing design docs put forward by others while also soliciting inputs from wider senior engineering forums on your designs. You will translate your design documents into crisp working backwards plans which you will then execute by building actual customer facing systems. You will learn about every service that your team owns and participate in troubleshooting and mitigating customer impacting interesting problems that the team uncovers.

About the team
Within Amazon Video, the Subscription Retention team is responsible for ensuring that our customers are always getting the best value for their subscriptions including sport league passes. We build customer models that help us understand and predict customer behaviour. We use those models to personalize the experience for customers when they want to manage their subscriptions. We are a full stack team who work on data modelling technologies, middle tier services and customer facing experiences for web, living room devices (smart TVs, gaming consoles etc.) and mobile apps (iOS, Android) to our customers in 200+ countries.

BASIC QUALIFICATIONS

· Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
· Bachelor's degree in computer science related fields OR equivalent experience in software development

PREFERRED QUALIFICATIONS

· Hands-on expertise in diverse technologies, typically ranging from front-end user interfaces through to back-end systems and all points in between.
· Knowledge of professional software engineering practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
· Experience building systems of scale

All offers are conditional on references, verification of the right to work in the UK, and successful background screening check. This will include previous employment verification, qualification verification (if relevant) and a relevant criminal check.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

All offers are conditional on references, verification of the right to work in the UK, and successful background screening check. This will include previous employment verification, qualification verification (if relevant) and a relevant criminal check.