At Amazon, we are working to be the most customer-centric company on earth and to grow in a safe environment for both our Customers and our Associates. To get there, we need motivated, hard-working people. If you would like to contribute to building the place where customers can find and buy anything online, this is your chance to make history.

The Product Assurance, Risk & Security (PARS) team is looking for an experienced Program Manager for the Food Safety team.

You will provide the program management leadership to ensure tech and product teams are sensitive to food safety program needs and prioritisation requirements. These needs directly impact the lives of Customers by enabling them to build confidence in the food products Amazon sells online and in physical stores. You’ll lead complex, multi-disciplinary projects from start to finish, leading a team and working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-vertical stakeholders. Your projects will often span PARS and business functions and require interactions across timezones.

You will possess strong project management skills, be detail driven and have excellent problem solving abilities, as well as having a well-rounded technical background in IT systems management.


A day in the life



About the hiring group

The Food Safety (FS) team work to ensure that all foods offered internationally, across the various Amazon business channels, are safe for our customers, compliant with all food safety legal requirements, and meet consumer expectations. It does that by bringing food science and technical expertise together with technology solutions to serve the Amazon business.

Job responsibilities

Responsibilities will include

The candidate requires negotiation skills, ability to influence, analytical talent and leadership. They will need the ability to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or multiple competing priorities, but able to roll up their sleeves, dig in and get the job done. The role needs a results-oriented analytical approach to drive important decisions, measure progress and improve risk management and/or the customer experience. In this position, the candidate will:
• Lead, own and maintain the plan for compliance controls at scale across high risk product categories and businesses. Line manage a team to assist in delivery against the plan.
• Influence internal stakeholders and leaders at multiple levels across operations, legal, and business areas.
• Work across tech, compliance and business teams to drive cross-functional projects with world-class food safety and compliance standards.
• Work with stakeholders to identify resources, assemble project teams, and assign responsibilities.
• Assess costs, benefits and risks; anticipate bottlenecks; identify, track and mitigate issues; manage escalations; anticipate and make trade-offs; and balance business needs with technical constraints.
• Clearly communicate goals, responsibilities, issues and status to team members and stakeholders.
• Drive effective teamwork, collaboration and commitment across multiple disparate local and remote groups with conflicting priorities
• Support cross-functional teams on the day-to-day execution of projects and initiatives with data.
• Conduct Ad-hoc data retrieval and analysis using databases, Excel and other data management systems. Draw coherent conclusions from metrics and detail next steps to stakeholders.

BASIC QUALIFICATIONS

Basic Qualifications
• 8+ years of working experience and multiple years of experience in program/project management
• Technical fluency; comfort understanding and discussing technology concepts, experience evaluating tradeoffs and new opportunities with technical team members.
• Strong communication skills to provide clear, concise, accurate, and timely communication (verbal and written) to the right audiences.

PREFERRED QUALIFICATIONS

Preferred Qualifications,
• A degree in product management, business, computer science, engineering or equivalent experience
• An understanding of software product development lifecycles
• Experience in delivering Amazon size and scale systems
• Program managed rollout and operations of large-scale commercial enterprise software systems or large-scale online services
• Experience in food safety or other compliance related role.
• Experience managing a team of direct reports.