Responsibilities:

• Act as subject matter expert for configuring, troubleshooting, and monitoring Azure Database/Managed Instance services.
• Identify opportunities and implement automation to resolve and reduce live-site incidents.
• Design and implement solutions to improve service health, manageability, reliability, and telemetry.
• Design and implement diagnostics infrastructure to improve product quality and customer satisfaction.
• Own, triage, investigate, and resolve service issues with emphasis on broad communications, learning, and teaching throughout the process.
• Author and maintain functional and technical documentation. Define and maintain process and procedures to run enterprise service.
• Interact with customers as result of escalation from support for issues including performance and availability.
• Mentor, develop and deliver training.
• Ability to meet on-call responsibilities periodically.

Qualifications 

Required Qualifications:

• 3+ years of software development or SQL product support experience.
• 3+ years of using debugging tools such as Windbg, Visual Studio and Xperf to debug user dumps or live applications.
• Demonstrated troubleshooting skills in SQL Server/Azure SQL Database with deep understanding in one or more of the following areas:
• Query Processing
• Storage Engine
• SQL Operating System (SQL OS) layer (threading, scheduling, and memory management)
• High Availability
• Replication
• Connectivity
• Deep understanding of Windows Operating System level concepts such as processes, threading, memory allocation, and the network stack; understanding of how applications are affected by the above, and ability to debug same.
• Demonstrated influence outside their own immediate team without managerial authority
• Experience in working with multiple teams, including coordinating large projects, communicating well, and exercising initiative when presented with problems.
• Proficient programming skills using managed code such as C#/Java. Ability to read native C/C++ code to debug issues and find answers not documented.
• BS/MS in Computer Science, Engineering and/or equivalent industry experience is preferred. 

Preferred Qualifications: 

• Troubleshooting experience in Azure SQL Database or Managed instance.
• Industry experience in software development with automation-related experience.
• Source control software such as git.
• Practical experience running large scale online systems is always an advantage.
• Familiarity withx86 and x64 assembly languages and Managed IL
• Familiarity with CodeQL, Code Coverage and other quality capabilities.
• Knowledge of various memory management designs and applications.
• Skilled with troubleshooting approaches such as a Bayesian network.
• Practical Powershell, Java, Python development experience.
• Experience with:
• AI and Machine Learning skills
• Live event streams
• State machines, Event and Health ModelsMulti-machine deployment operations.
• Large scale testing
• Kusto query language
• Data Warehousing and Reporting