ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title

Shuttle Manager

Education

High School or GED

Career Level

Manager

Category

Operations

Job Type/ FLSA Status

Salaried Exempt

Travel Required

None

Shift Type

Job Description

The Shuttle Manager supervises and coordinates the work of the shuttle drivers and ensures compliance with company policy and DOT regulations. Position will report to General Manager and assist with parking operation, including supervising staff and training. 

POSITION RESPONSIBILITIES

• Responsible for the training and success of the customer service provided by all Shuttle drivers and supervisors.
• Responsible for the accuracy of all financial expense reports due to owner.
• Responsible for all aspects of shuttle and tenant relations.
• Responsible for all customer and shuttles claim management.
• Plan and implement an efficient maintenance program for the shuttle operations.
• Conduct regular safety inspections and employee safety training.
• Manage all employee concerns, payroll, disputes, disciplinary action, and schedule employees.
• Maintain DOT database and compliance for all shuttle drivers
• Achieve operational performance and service goals.
• Provide assistance to front-line employees in performing functional tasks.
• Interpret policies, procedures 
• Ensure shift schedules are complete in advance.
• Ensure all call offs are covered.
• Manage daily schedules, including employee breaks and meal periods
• Accommodate increased/decreased client staffing requests.
• Maintain communication with Managers to monitor and maintain optimum staffing levels.
• Conduct Driver Safety audits.
• Work with Safety Manager to ensure the safety, security and quality of the operation.
• Set positive, professional examples for the workforce.
• Ensure front-line employee compliance with all safety, security and compliance and quality standards and procedures established by the Company, Client and Regulatory Agencies.
• Establish and maintain effective communication and working relationships with passengers, co-workers, dispatchers, supervisors, managers, clients, etc.
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and Regulatory Authorities.  
• Perform other duties as assigned.
   

Minimum Requirements

• Bachelor’s Degree is preferred but not required. A minimum of three (3) years’ experience as shuttle driver and prior management experience is required. Must have valid Class B license with passenger endorsements.
• DOT and CHP compliance, including annual inspections
• Must have knowledge of MS Office Applications including Word, Excel, Outlook and PowerPoint.
• Must have excellent verbal and written communication skills.
• Able to work well in a customer focused team environment.
• Excellent customer service, employee relations and good tenant/customer interaction skills.
• Proven ability to work with a variety of staff and management.