Job Description

• Using the Aeromark mobile workforce management system to plan Engineer’s workloads effectively for both reactive and planned maintenance activities
• Forwarding and chasing jobs to contractors through to completion
• Ensuring that all calls are planned, logged and processed in line with agreed service level agreements
• Ensuring that calls are escalated in line with agreed procedures
• Liaising with 3rd party contractors, Engineers and in house customers
• Liaising with our retail teams to ensure they receive a great service in line with our agreed service level agreements
• Placing orders through SAP ordering system
• Raising and receipting purchase orders in line with current accounts system
• Carrying out essential admin tasks in line with business needs

Skills

• Excellent Customer Service Skills
• Excellent organisational skills
• Good interpersonal skills
• A professional telephone manner with the ability to communicate at all levels
• Good written and verbal communication skills
• Computer literate – intermediate level minimum –Excel and word essential
• Results driven
• Previous experience in a similar role
• Previous experience of team working
• Flexible to changeable shift patterns

Benefits

•    As well as having the benefit of joining a growing and successful organisation we also offer some fantastic benefits to our people.
•    Our Greggs Employee discount Scheme is very generous, offering you up to 50% off our food
•    Your holiday entitlement starts with 4.2 weeks, in addition to bank holidays, which increases with service up to a maximum of 6 weeks after 25 years’ service. (Pro-rata for part time)
•    After 6 months service you may be eligible  for our profit share scheme
•    You will receive free life assurance after 1 year’s continuous service.  This is a death in service benefit which provides a lump sum payment equal to one years’ salary
•    You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
•    Share Save and Share Incentive Schemes
•    Employee Assistance Programme
•    Healthcare Plans
•    Cycle to Work Scheme