Key Responsibilities

• Architectural support of the Service Management product/tool suite by providing end to end product architecture to ensure the detailed design and development remains consistent.
• You identify issues between the strategic architecture and vendor solution implementation and come up with solutions to implement and migrate strategies that reduce risk for the platform and organization
• You will advise and guide in Technical knowledge, methodology and framework, data integration and data flows, Enterprise Architecture, and software development and coding
• You will document reference architectures, design patterns and provide a GAP Technical Evaluation of requested functionality and OOB (out of the box) functionality
• Evaluate new features and new capabilities to align to organizational and transformation needs

Essentials Skills and Qualifications

• Higher degree (bachelor) in Computer Science or equivalent work experience
• At least 8 years of professional service management experience including at least 5 years of being a Subject Matter Expert in ServiceNow
• Proven experience in expertise and solution architecture experience within the Security Operations and/or GRC modules of the platform (at least 1-2 projects)
• Knowledge and understanding of software architecture principles as they apply to solution and application architectures, specifically for portals, web sites and systems integration projects
• Thorough understanding of ITIL and common IT Service Management processes
• Relevant certifications such as System Administrator, implementation specialist and application developer in addition to general experience in ServiceNow
• Fluent verbal and written communication skills in English are required. German is a plus
• Positive attitude, flexibility, curiosity and interest in working in a fast-paced environment with focus on improvement
• Ability to empathize, quickly gain trust and build up effective relationships with IT vendors and colleagues at different seniority levels

Desired Skills and Qualifications

• Strong understanding of CMDB/CSDM data model in ServiceNow