Key accountabilities and responsibilities

• Lead the MyHR Payroll Service Transition team including Delivery Managers and Training Team from strategy through to delivery.

• Define the Vision and how this translates to the future service model strategy (aligned to the overall programme, design, and technology strategies)

• Apply current and innovative methodologies to ensure robust, compliant, and tested approaches to ensure successful outcomes.

• Define the Service Delivery critical metrics in line with the business case and ensure the plan is aligned to deliver these.

• Lead engagement with key team members and implementation partners to deliver the Service Transition strategy.

• Define operational readiness measures and monitor and track progress, reporting any deviations and risks through the programme governance group.

• Devise the business roll out approach and phasing (in line with tech deployment plan).

• Responsible for assurance of business readiness pre launch.

• Measure and report on critical metrics.

• Service transition to BAU to incorporate service stabilisation and long-term continuous improvement approach.

• Works with the Programme Manager to secure appropriate project resources and raises where project resourcing issues arise.

• Leads, coaches and mentors team members.

Key experience

• Experience of leading a payroll service team with an extensive understanding of payroll services.

• Able to use payroll service knowledge to articulate and translate ways of working across the business to fully support the implementation of the new service model.

• Experience of setting up a new payroll service model.

• Strong communication and influencing skills.

• Excellent verbal, written, presentation and communications skills.

• Commercially savvy.

• A strong external lens to demonstrate innovative knowledge and practice from outside of the organisation and relevant experts.

• Innovation – delivering new ideas and solutions that deliver bigger results faster.

• Working with agility where planning and structure are balanced against the need to anticipate and adapt to future change

• Naturally inquisitive and challenging, seeks constant improvements with an integrated approach.

• Collaborative and works consciously with roles across the Programme and wider business teams.

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch either by phone on 0345 300 3725 or by email recruitment.online@marksandspencer.com so we can make alternative arrangements for you.