Service Team Manager - London

Lead our Field Service Engineers, empowering and developing them to fulfil and exceed their potential through regular interactions while reducing technical downtime.

A bit about us...

At the heart of Costa Coffee are our values; we believe in Passion, Warmth, Trust and Courage. We are the No 1 coffee brand in the UK and as part of the Coca-Cola Company, we’re on a journey to be the worlds most loved coffee brand. We’ve come a long way from the Costa brothers first roastery in 1971, today we are a total coffee company that delivers great coffee to our consumers all over the globe. Costa are proud of our collaborative and inclusive workforce, who continually unlock new growth potential.

A bit about the role...

Support 12-18 Field Service Engineers to build relationships with internal and external partners in order for Costa Express to operate all it’s machine to the highest standards.

• Deliver industry-leading service levels while role-modelling leadership behaviours
• Provide all FSE’s with the development and tools (physical & systems related) to carry out their role effectively
• Interact and collaborate with Regional Operations Manager to support continuous improvement initiatives to drive efficiencies across the field team
• Drive parts usage and ensure cost efficiencies
• Coach, mentor and develop and develop the FSE’s to help them excel in everything they do (installations, proactive and reactive maintenance)
• Resource planning both headcount and tools to deliver and exceed operational efficiencies/KPI’s

A bit about you…

To succeed with us here at Costa Express, it is important that you embrace our values and enjoy working with diverse and committed colleagues.  We want our employees to be able to coach and learn from each other and can listen and influence senior stakeholders and colleagues. In addition, we would also look for the following:

• Operational standards and engineering processes
• Cost control and efficiency maximisation
• Partnership Management
• Fanatical about customers and obsessed with growth and the ability to execute at pace
• Ability to influence and engage at all levels with excellent communication skills
• Appetite to learn current and new technology of the Costa Express machine
• Team coaching and development
• Hands of experience of working with mechanical/electrical processes
• Significant service management experience including large field-based teams

What we can offer...

• Competitive Salary
• Join the Costa Pension & BUPA Healthcare Scheme
• 25% discount off Costa Coffee – but free when you’re working of course!
• Incentives, bonus, development and career opportunities

At Costa Express we celebrate Inclusion and Equality; we believe everyone should bring their true self to work. We advocate collaboration and transparency and embrace differences in all that we do. #nowisthemoment to join.