Service Supervisor

• £10 to £11 per hour
• 40 hours per week, 5 over 7

We are BaxterStorey, an independent hospitality food service provider operating in the UK, Ireland and Europe specialising in restaurants, cafes, deli bars and exclusive dining rooms for clients and customers in business and industry.

We know that investing in training and development means we can be confident our teams have the skills they need to give our customers a great experience. Our Academies, training and mentoring programmes support our people as they build their careers with us. We give them the skills to provide the best service and hospitality, to help our people be the best they can be.

Our client is one of the largest online retailers in the world and has multiple sites across the UK. You will be based on a site that operates 24 hours a day and could feed anywhere up to 1500 people in a day. Our associate customers are very hardworking and have great appetites, they love hearty British foods, spicy curries and being from all over the world, their own regional specialties.

Service Supervisor benefits:

• 28 Days holiday inclusive of bank holidays
• Free Meal on Shift
• Bespoke training and development
• Pension
• Discounts available from HAPI app, from high street shops to holidays and cinemas

What would we like from our Service Supervisor?

• Have experience in a supervisory or Team Leader role ideally in contract catering or hospitality.
• Use your entrepreneurial skills to create a thriving and successful working environment
• Possess excellent supervisory and communication skills
• Good delegation and influencing skills
• Able to demonstrate your analytical approach to problem solving
• Have the ability to display a real passion for food and customer service

Service Supervisor requirements:

• Take responsibility for the catering operation in line with Company policies, Client requirements and financial constraints.
• Provide leadership and guidance to all team members to ensure a positive customer experience, under the guidance of the Manager
• Work with the manager to monitor the work of all the staff and carry out appraisals, recognise training needs and potential as appropriate.
• Hold team meetings on a regular basis to communicate targets, standards required and company and client information.
• Ensure that customers are given a prompt and efficient service and that their food service and value expectations are consistently exceeded.
•  Conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures in respect of Hygiene and Safety are established and maintained