Disney Services and Solutions Specialist Cast Members create magic for our Guest before they arrive for their experience and for their stay. Disney Services and Solutions Specialist are responsible for answering both Cast, Guest and Business Partner questions through multiple sources of communication. The Disney Services and Solutions Specialist research and provide guest service and resolution to situations that are related to reservations and/or experiences with our services.

Disney Services and Solutions Specialist is an hourly full time position located at the Disney Central in Tampa, Florida. The Disney Services and Solutions Specialist will attend a paid mandatory training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Monday through Sunday, 6:30 a.m. to 11:30 p.m.

The starting pay rate for this position is $16.95

Responsibilities

• Assist Reservation Sales Agents by providing appropriate solutions to concerns
• Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
• Navigate between multiple and concurrent computer applications to include phone, chat and email.
• Assist Guest by providing comprehensive information about the resorts and dining using numerous software applications during this process
• Build and maintain relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests & Cast
• Complete all required Company trainings and compliance courses as assigned
• Flexible with work schedule, including overtime, weekends and holidays
• Additional Personal Protective Equipment (face shields, refillable hand sanitizers, etc.) may be required

Basic Qualifications

• Capacity to manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcing
• Strong sales and closing skills and the ability to overcome objections
• Ability to use sound judgment and decision making
• Computer proficiency within a Microsoft Windows environment
• Navigate between multiple and concurrent computer applications
• Maintain discretion and Guest confidentiality
• Strong written, verbal and interpersonal communications skills Grammar Fluency and professional email etiquette

Preferred Qualifications

• Passion & knowledge of Disney Products
• Bilingual

Additional Information:

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter, World Casting Hourly Jobs WDW Hourly, Tampa

About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business segment we call Walt Disney World Resort.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.